Aaron Ivory

Event Responder at St John Ambulance SA Ltd
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Contact Information
us****@****om
(386) 825-5501
Location
Greater Adelaide Area, AU
Languages
  • English Native or bilingual proficiency

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Credentials

  • Volunteer Leadership Program
    Australian Institute for Disaster Resilience
    Mar, 2022
    - Nov, 2024
  • U.S. Government
    HarvardX
    Aug, 2020
    - Nov, 2024
  • Apple Certified Associate - Mac Integration Basics 10.13
    Apple
    Jul, 2019
    - Nov, 2024
  • Standard Mental Health First Aider
    Mental Health First Aid Australia
    Sep, 2018
    - Nov, 2024
  • Apple Certified Associate - Mac Integration Basics 10.12
    Apple
    Jul, 2017
    - Nov, 2024
  • Microsoft Technology Associate: Security Fundamentals (MTA)
    Microsoft
    Mar, 2014
    - Nov, 2024
  • Standard First Aid, CPR and AED
    St John Ambulance Australia (National Office)
    Feb, 2014
    - Nov, 2024
  • Microsoft Technology Associate: Networking Fundamentals (MTA)
    Microsoft
    Jan, 2014
    - Nov, 2024
  • Microsoft Certified Professional (MCP)
    Microsoft
    Jul, 2013
    - Nov, 2024
  • Microsoft Technology Associate: Windows Operating System Fundamentals (MTA)
    Microsoft
    Jul, 2013
    - Nov, 2024
  • Microsoft Technology Associate: Windows Server Administration Fundamentals (MTA)
    Microsoft
    Jul, 2013
    - Nov, 2024
  • VMware Technical Sales Professional 5
    VMware
    Nov, 2011
    - Nov, 2024
  • Technical Support Specialist
    IBM
    Jun, 2010
    - Nov, 2024
  • Apple Certified Technical Coordinator (ACTC)
    Apple
    Aug, 2009
    - Nov, 2024
  • Apple Certified Support Professional (ACSP)
    Apple
    Jan, 2009
    - Nov, 2024
  • Apple Certified Macintosh Technician (ACMT)
    Apple
    Jul, 2008
    - Nov, 2024

Experience

  • St John Ambulance SA Ltd
    • Australia
    • Non-profit Organization Management
    • 1 - 100 Employee
    • Event Responder
      • May 2023 - Present

      Provide first point of contact patient care to a high standard of service. Provide first point of contact patient care to a high standard of service.

  • Australian Red Cross
    • Australia
    • Non-profit Organizations
    • 700 & Above Employee
    • Emergency and Disaster Services and Tech Support Team Member
      • Feb 2021 - Present

      IMT experience Operations Officer and Logistics Support Officer (COVID)Deployment field experience as Team Leader (SEQLD 2022).

    • Rapid Antigen Test Distribution Team Member
      • Jan 2022 - Nov 2022

      Distribution of RAT Kits to members of the public who are close contacts.

    • IT Rollout Support
      • Oct 2021 - Jun 2022

      Assisting with the rollout and support of a new SOE and device fleet.

  • Disaster Relief Australia
    • Australia
    • Non-profit Organization Management
    • 1 - 100 Employee
    • Team Member
      • Oct 2022 - May 2023

      Deployment IMT and field experience as Safety Officer, Logistics Support, Community Liaison Officer, Damage Assessment, and on Strike Teams as required (VIC 2022). Deployment IMT and field experience as Logistics Officer and Damage Assessment in Bega Valley supporting bushfire recovery efforts. Deployment IMT and field experience as Safety Officer, Logistics Support, Community Liaison Officer, Damage Assessment, and on Strike Teams as required (VIC 2022). Deployment IMT and field experience as Logistics Officer and Damage Assessment in Bega Valley supporting bushfire recovery efforts.

  • University of Adelaide
    • Australia
    • Higher Education
    • 700 & Above Employee
    • MBA Candidate
      • Feb 2020 - Dec 2022

      Flagship MBA program - Enterprise Project focus on wellbeing of international students.

    • Talking with Aussies
      • Apr 2020 - Mar 2022

      Assist international paired international student develop conversational English skills.

  • SASES
    • Australia
    • Public Safety
    • 1 - 100 Employee
    • General Operations
      • Sep 2021 - Aug 2022

      First responder undertaking a range of general and specialised taskings. Deployment IMT and field experience as CLO and Media Support Officer (NSW 2022). First responder undertaking a range of general and specialised taskings. Deployment IMT and field experience as CLO and Media Support Officer (NSW 2022).

  • Golden Key International Honours Society Asia Pacific
    • Australia
    • Non-profit Organizations
    • 1 - 100 Employee
    • Webmaster
      • Jul 2020 - Jul 2021

      Webmaster (Social Media Manager) for the University of Adelaide 2020-2021 Chapter Committee. Webmaster (Social Media Manager) for the University of Adelaide 2020-2021 Chapter Committee.

  • Australian Catholic University
    • Australia
    • Higher Education
    • 700 & Above Employee
    • Community Engagement Assistant
      • Mar 2019 - May 2019

      Providing operational support to ACU Engagement program (Active Together) Conduct research and produce reports to improve operations of program Liaise with key stakeholders to determine requirements Creation of program Operations Manual to ensure sustainability of program Production of multimedia presentation materials for stakeholders Providing operational support to ACU Engagement program (Active Together) Conduct research and produce reports to improve operations of program Liaise with key stakeholders to determine requirements Creation of program Operations Manual to ensure sustainability of program Production of multimedia presentation materials for stakeholders

  • Tatts Group
    • Australia
    • Gambling Facilities and Casinos
    • 100 - 200 Employee
    • Tech Support Engineer
      • Apr 2017 - Dec 2017

      Providing second level and desktop support Supporting Windows 7, Windows 10, Apple Mac OS X, and iOS Avaya phone system troubleshooting and support Hardware and network isolation and troubleshooting Citrix end-user support RSA token provision and troubleshooting Active Directory and Exchange user creation and management Six Star customer experience Providing second level and desktop support Supporting Windows 7, Windows 10, Apple Mac OS X, and iOS Avaya phone system troubleshooting and support Hardware and network isolation and troubleshooting Citrix end-user support RSA token provision and troubleshooting Active Directory and Exchange user creation and management Six Star customer experience

  • ERM Power (now Shell Energy)
    • Australia
    • Utilities
    • 1 - 100 Employee
    • Help Desk Officer
      • Dec 2015 - Feb 2016

      Providing second level and desktop support Hardware and network isolation and troubleshooting Active Directory and Exchange user creation and management Software deployment via Kaseya Cisco IP phone user creation and management Citrix end-user support Supporting Windows 7, Windows 10, and iOS Provide generalised hardware and software support by phone to internal clients Providing second level and desktop support Hardware and network isolation and troubleshooting Active Directory and Exchange user creation and management Software deployment via Kaseya Cisco IP phone user creation and management Citrix end-user support Supporting Windows 7, Windows 10, and iOS Provide generalised hardware and software support by phone to internal clients

  • AUS IT - Now New Era Technology
    • Australia
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Remote Services Engineer
      • Sep 2015 - Nov 2015

      Providing second level support via phone, email, and on-site Monitor, report, and troubleshoot backups using Veeam Hardware and network isolation and troubleshooting Active Directory and Exchange user creation and management Software deployment via SCCM Supporting Windows 7/8.1/10 and Server 2003/2008/2012 environments Provide generalised hardware and software support by phone to external clients Providing second level support via phone, email, and on-site Monitor, report, and troubleshoot backups using Veeam Hardware and network isolation and troubleshooting Active Directory and Exchange user creation and management Software deployment via SCCM Supporting Windows 7/8.1/10 and Server 2003/2008/2012 environments Provide generalised hardware and software support by phone to external clients

  • Brisbane City Council
    • Australia
    • Government Administration
    • 700 & Above Employee
    • Service Desk Analyst
      • May 2015 - Sep 2015

      Providing second level support via phone and email Mobility (iOS) device Subject Matter Expert Hardware and network isolation and troubleshooting Software deployment via SCCM Supporting Windows 7, Windows 8.1, and iOS Provided support for Citrix remote access environment (inc. RSA tokens) Provide generalised hardware and software support by phone to a user base of over 5,000 internal personnel to enable service delivery to Brisbane’s population of 1.04 million residents Providing second level support via phone and email Mobility (iOS) device Subject Matter Expert Hardware and network isolation and troubleshooting Software deployment via SCCM Supporting Windows 7, Windows 8.1, and iOS Provided support for Citrix remote access environment (inc. RSA tokens) Provide generalised hardware and software support by phone to a user base of over 5,000 internal personnel to enable service delivery to Brisbane’s population of 1.04 million residents

  • Public Safety Business Agency
    • Australia
    • Government Administration
    • 1 - 100 Employee
    • Service Desk Analyst
      • Feb 2015 - Apr 2015

      Providing second level support via phone and email Active Directory and Exchange user creation and management Basic network troubleshooting Provide generalised hardware and software support by phone to a user base of over 23,000 emergency personnel and corporate users Providing second level support via phone and email Active Directory and Exchange user creation and management Basic network troubleshooting Provide generalised hardware and software support by phone to a user base of over 23,000 emergency personnel and corporate users

  • UnitingCare Queensland
    • Australia
    • Non-profit Organizations
    • 700 & Above Employee
    • Service Desk Analyst
      • Sep 2014 - Feb 2015

      Providing second level support via phone, email, and self-service Windows 7 troubleshooting and software deployment via SCCM Active Directory and Exchange user creation and management Troubleshoot network connectivity issues End-user support for Citrix environment Critical applications support Support for iOS devices on corporate network/email Provide generalised hardware and software support by phone to a user base of 25,000 across three domains Providing second level support via phone, email, and self-service Windows 7 troubleshooting and software deployment via SCCM Active Directory and Exchange user creation and management Troubleshoot network connectivity issues End-user support for Citrix environment Critical applications support Support for iOS devices on corporate network/email Provide generalised hardware and software support by phone to a user base of 25,000 across three domains

  • Powerlink Queensland
    • Australia
    • Utilities
    • 700 & Above Employee
    • Service Desk Officer
      • Jul 2013 - Jun 2014

      Providing second level support via phone, email, and self-service Windows 7 troubleshooting and software deployment via SCCM Active Directory and Exchange user creation and management Troubleshoot network connectivity issues Provide support for Cisco IP Tel system Support for iOS devices on corporate network/email End-user support for Citrix external access environment Provide generalised hardware and software support by phone or in person Providing second level support via phone, email, and self-service Windows 7 troubleshooting and software deployment via SCCM Active Directory and Exchange user creation and management Troubleshoot network connectivity issues Provide support for Cisco IP Tel system Support for iOS devices on corporate network/email End-user support for Citrix external access environment Provide generalised hardware and software support by phone or in person

  • St Aidan's Anglican Girls' School
    • Australia
    • Higher Education
    • 1 - 100 Employee
    • Service Desk Officer
      • Apr 2013 - May 2013

      Providing second level support remotely and in person Proactive and reactive server monitoring and maintenance Windows 7 and software deployment via SCCM Providing support and setup for A/V and digital classroom equipment Active Directory user, computer, and Group Policy management and creation Print server management and configuration Cable patching and switch troubleshooting Providing second level support remotely and in person Proactive and reactive server monitoring and maintenance Windows 7 and software deployment via SCCM Providing support and setup for A/V and digital classroom equipment Active Directory user, computer, and Group Policy management and creation Print server management and configuration Cable patching and switch troubleshooting

  • Parmalat Australia
    • Australia
    • Dairy Product Manufacturing
    • 300 - 400 Employee
    • Senior Service Desk Officer
      • Mar 2013 - Apr 2013

      Providing second level technical support remotely and in person Providing assistance to Service Desk Manager with ITIL transition Handling escalated tickets Assisted with Windows 7 hardware/software rollout (SCCM for software deployment) Provided remote support via VNC and Citrix Shadow Active Directory user and computer management Program design and development Asset management Providing second level technical support remotely and in person Providing assistance to Service Desk Manager with ITIL transition Handling escalated tickets Assisted with Windows 7 hardware/software rollout (SCCM for software deployment) Provided remote support via VNC and Citrix Shadow Active Directory user and computer management Program design and development Asset management

  • GHD
    • Australia
    • Civil Engineering
    • 700 & Above Employee
    • Service Desk Officer
      • Apr 2012 - Nov 2012

      Providing second level and desktop support Windows 7/XP troubleshooting and deployments via SCCM Active Directory and Exchange user creation and management Ethernet cable patching Hardware deployment Deployment, support, and configuration of Cisco IP Tel system Troubleshoot network connectivity issues (LAN/WAN) Xerox printer troubleshooting and support Technical support for Citrix environment Provide generalised hardware and software support by phone or in person Providing second level and desktop support Windows 7/XP troubleshooting and deployments via SCCM Active Directory and Exchange user creation and management Ethernet cable patching Hardware deployment Deployment, support, and configuration of Cisco IP Tel system Troubleshoot network connectivity issues (LAN/WAN) Xerox printer troubleshooting and support Technical support for Citrix environment Provide generalised hardware and software support by phone or in person

  • Aliva Pty Ltd
    • Australia
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Service Desk Coordinator
      • Oct 2011 - Feb 2012

      Windows 7 and XP Microsoft Office troubleshooting and usage Hardware and software support and troubleshooting Asset management Desktop and server imaging, build, and configuration Active Directory and Exchange user account creation and permissions Remote support via VNC, RDP, TeamViewer, and phone Co-ordinating between service providers and internal and external stakeholders to ensure appropriate issue resolution LAN and WAN troubleshooting and cable patching General print server and print queue troubleshooting and support Show less

  • Logical Choice IT Pty Ltd
    • Australia
    • IT Services and IT Consulting
    • Store Coordinator
      • Jul 2011 - Sep 2011

      Windows troubleshooting, installation, and upgrade Laptop and desktop hardware troubleshooting and repair Remote support via TeamViewer Ensuring client service and product request fulfillment Scheduling for on-site techs to ensure efficient use of time and resources Windows troubleshooting, installation, and upgrade Laptop and desktop hardware troubleshooting and repair Remote support via TeamViewer Ensuring client service and product request fulfillment Scheduling for on-site techs to ensure efficient use of time and resources

  • IBM
    • United States
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Applecare Advisor
      • May 2010 - Oct 2010

      Provided support and service options for all Apple products and services Case-logging and issue resolution in accordance with SLA’s Customer satisfaction a job requirement Phone-based support with average of 5 calls per hour Provided support and service options for all Apple products and services Case-logging and issue resolution in accordance with SLA’s Customer satisfaction a job requirement Phone-based support with average of 5 calls per hour

  • Next Byte
    • Brisbane, Australia
    • Apple Certified Macintosh Technician
      • Mar 2008 - May 2010

      Mac OS and Mac OS Server troubleshooting and support Software rollout via NetBoot (Apple’s version of SCCM) Windows XP and 7 installation via BootCamp Hardware break-fix repair Sales of hardware and software Next Byte’s Brisbane agent for AIG Mac OS and Mac OS Server troubleshooting and support Software rollout via NetBoot (Apple’s version of SCCM) Windows XP and 7 installation via BootCamp Hardware break-fix repair Sales of hardware and software Next Byte’s Brisbane agent for AIG

  • Jumping J-Jays
    • Entertainment Providers
    • Customer Service Officer
      • Oct 2005 - Apr 2006

      General customer service Office duties Liasing with Franchise Operators Provided assistance with IT queries Business administration tasks General customer service Office duties Liasing with Franchise Operators Provided assistance with IT queries Business administration tasks

  • Offsite IT Solutions
    • Kallangur
    • Computer Technician
      • Feb 2004 - Jul 2004

      Software troubleshooting and installation Hardware upgrades and repairs General customer service Software troubleshooting and installation Hardware upgrades and repairs General customer service

  • Australian Computer Traders
    • South Brisbane
    • Computer Technician
      • Mar 2004 - May 2004

      Hardware refurbishment Large-volume OS rollout (manually) Hardware order dispatch Hardware refurbishment Large-volume OS rollout (manually) Hardware order dispatch

  • Kallangur Electricentre
    • Kallangur
    • Computer Technician
      • Mar 2003 - Feb 2004

      General hardware and software troubleshooting Answering customer queries, in person and over the phone General hardware and software troubleshooting Answering customer queries, in person and over the phone

Education

  • University of Adelaide
    Master of Business Administration - MBA, 5.083
    2020 - 2022
  • Flinders University
    Graduate Certificate in Archaeology
    2023 - 2023
  • University of Adelaide
    Diploma in Arts, History
    2020 - 2021
  • Australian Catholic University
    Bachelor of Commerce - BCom, Management
    2018 - 2019
  • TAFE Queensland Brisbane
    Diploma, Business Administration
    2017 - 2017
  • TAFE Queensland Brisbane
    Diploma, Human Resources Management
    2017 - 2017
  • TAFE Queensland Brisbane
    Diploma, Business
    2016 - 2017
  • TAFE Queensland Brisbane
    Diploma, Leadership and Management
    2016 - 2016
  • TAFE Queensland Brisbane
    Certificate II, Information Technology
    2007 - 2007
  • Mueller College
    Queensland Certificate of Education, Ancient History, Modern History, English, Mathematics, Legal Studies, Science
    2006 - 2007

Community

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