Aaron Gremillion
Director of Customer Support at Fonteva- Claim this Profile
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Bio
Neelima Dokiparty
Aaron is incredibly smart, hardworking, and creative. Though impressive for most, those things are nothing compared to his remarkable ability to connect with peers/customers/partners. If you’ve ever worked with him, I think you’ll agree that there’s incredible energy he exudes. It’s this energy that makes you feel sure that he has your back and will do whatever it takes to get the job done. In practice, this could not be any more true. He’s gone above and beyond to help customers, provided creative ideas for every challenge thrown at him, and instilled passion and integrity along the entire way. It was a real pleasure working with Aaron, and I would gladly do so again in the future.
Betty Holloway
I’ve worked with Aaron at Fonteva for his role in Customer Success. He has a wide range of skills, from technical aptitude to creating and maintaining interpersonal relationships. It has been a joy to work with Aaron on a day to day basis. My clients have appreciated his hard work and effort in helping resolve their issues and reach their goals.
Neelima Dokiparty
Aaron is incredibly smart, hardworking, and creative. Though impressive for most, those things are nothing compared to his remarkable ability to connect with peers/customers/partners. If you’ve ever worked with him, I think you’ll agree that there’s incredible energy he exudes. It’s this energy that makes you feel sure that he has your back and will do whatever it takes to get the job done. In practice, this could not be any more true. He’s gone above and beyond to help customers, provided creative ideas for every challenge thrown at him, and instilled passion and integrity along the entire way. It was a real pleasure working with Aaron, and I would gladly do so again in the future.
Betty Holloway
I’ve worked with Aaron at Fonteva for his role in Customer Success. He has a wide range of skills, from technical aptitude to creating and maintaining interpersonal relationships. It has been a joy to work with Aaron on a day to day basis. My clients have appreciated his hard work and effort in helping resolve their issues and reach their goals.
Neelima Dokiparty
Aaron is incredibly smart, hardworking, and creative. Though impressive for most, those things are nothing compared to his remarkable ability to connect with peers/customers/partners. If you’ve ever worked with him, I think you’ll agree that there’s incredible energy he exudes. It’s this energy that makes you feel sure that he has your back and will do whatever it takes to get the job done. In practice, this could not be any more true. He’s gone above and beyond to help customers, provided creative ideas for every challenge thrown at him, and instilled passion and integrity along the entire way. It was a real pleasure working with Aaron, and I would gladly do so again in the future.
Betty Holloway
I’ve worked with Aaron at Fonteva for his role in Customer Success. He has a wide range of skills, from technical aptitude to creating and maintaining interpersonal relationships. It has been a joy to work with Aaron on a day to day basis. My clients have appreciated his hard work and effort in helping resolve their issues and reach their goals.
Neelima Dokiparty
Aaron is incredibly smart, hardworking, and creative. Though impressive for most, those things are nothing compared to his remarkable ability to connect with peers/customers/partners. If you’ve ever worked with him, I think you’ll agree that there’s incredible energy he exudes. It’s this energy that makes you feel sure that he has your back and will do whatever it takes to get the job done. In practice, this could not be any more true. He’s gone above and beyond to help customers, provided creative ideas for every challenge thrown at him, and instilled passion and integrity along the entire way. It was a real pleasure working with Aaron, and I would gladly do so again in the future.
Betty Holloway
I’ve worked with Aaron at Fonteva for his role in Customer Success. He has a wide range of skills, from technical aptitude to creating and maintaining interpersonal relationships. It has been a joy to work with Aaron on a day to day basis. My clients have appreciated his hard work and effort in helping resolve their issues and reach their goals.
Credentials
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Salesforce Admin Certified Professional
SalesforceMay, 2017- Nov, 2024
Experience
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Fonteva
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United States
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Software Development
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1 - 100 Employee
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Director of Customer Support
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Jul 2022 - Present
Own and Manager Team of Support analysts and EngineersEstablish Department budgetPrescribe team goals Track key performance indicators of the support teamCoordination of cross-department communication and initiatives
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Senior Manager
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Mar 2022 - Jul 2022
Oversee and manage Fonteva's Global Strategic Customers.Plan and Execute company wide initiativesLead and mentor tier 1 and tier 2 agents working on Fonteva's largest and most lucrative clients.Prioritize and schedule Fonteva's product patch and release fixes.Curate and promote internal and external product ideas and future feature considerations.
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Escalation and Support Operations Manager
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Feb 2021 - Mar 2022
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Senior Custom Support Analyst
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Feb 2019 - Feb 2021
Lead a Premier Support team of senior analysts that were responsible for the maintenance, care of Fonteva's most prestigious and complex customers. The improved support structure, standard operating procedures, and policy. Mentored other analysts, providing them with advice, feedback, creating successful opportunities for them and others in the future.
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Customer Success Analyst
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Sep 2017 - Jun 2019
- Provided expert suggestions, configuration to Fonteva Platform/SFDC to numerous clients to maintain their business instance.- Resolved product bugs, user errors, and configurations for thousands of cases.- Improved overall standard operating procedure for the Fonteva Customer Success Team.- Assisted in helping implementation team overcome challenges presented by unique customer requirements.-Managed, mentored, and trained new CS onboards.
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Business Owner
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Dec 2021 - Present
Aurum Creative is a group of online media outlets that center around the growing 3D printing industry. Aurum Creative is a group of online media outlets that center around the growing 3D printing industry.
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Acumen Solutions
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United States
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IT Services and IT Consulting
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100 - 200 Employee
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Senior Consultant
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Mar 2017 - Aug 2017
• Performed Salesforce configuration and customization on a short term project• Launched a major application in education space for Indianapolis Public Schools• Conducted UAT and defect fixes • Performed Salesforce configuration and customization on a short term project• Launched a major application in education space for Indianapolis Public Schools• Conducted UAT and defect fixes
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Business Analyst and Customer Success Manager
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Mar 2013 - Feb 2017
• Redesigned hCentive’s WebInsure Exchange Manager application from a UI / UX perspective. • Captured and documented major client system functional and structural product requirements in order to support Fortune 500 Medical Insurance Firms efforts in the ACA marketplaces.• Designed and managed functionality, as well as the fine tuning of hCentive’s core WebInsure Exchange Manager (WEM).• Managed the day to day actives with multiple WEM client. • Redesigned hCentive’s WebInsure Exchange Manager application from a UI / UX perspective. • Captured and documented major client system functional and structural product requirements in order to support Fortune 500 Medical Insurance Firms efforts in the ACA marketplaces.• Designed and managed functionality, as well as the fine tuning of hCentive’s core WebInsure Exchange Manager (WEM).• Managed the day to day actives with multiple WEM client.
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Cognizant
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Business Analyst
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May 2011 - Mar 2013
• Documented specifications and requirements for client teams in regards to maintenance of legacy systems for a major client in the insurance domain.• Conducted UAT and smoke texting on all parts of legacy systems.• Designed and introduced enhancements to increase system efficiency . • Documented specifications and requirements for client teams in regards to maintenance of legacy systems for a major client in the insurance domain.• Conducted UAT and smoke texting on all parts of legacy systems.• Designed and introduced enhancements to increase system efficiency .
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Data Analyst / Researcher
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May 2010 - Dec 2010
• During the course of this internship, I belonged to a project that would go on to build an application that would analyze data that tracked the known whereabouts, relations, and cohorts of international terrorist group personnel by their use of open source intelligence (personal statements, eyewitness account, internet speculation, blog posts, and other written account.)• Working with a team of students and grad students we accumulated massive amounts of data from newspapers, court transcripts, seized electronic and written documentation, eyewitness testimony and other sources. Using the data raw data that was found I helped design and create a database that would be able to relate, location names, and trigger words
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Education
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2007 - 2011
Penn State University
Bachelor of Applied Science (B.A.Sc.), Security and Risk Analysis -
2005 - 2007
Adams County Tech Prep
General, Criminal Justice and Corrections
Community
