Experience

Verily

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Business Analyst

  • Mar 2021 - Present



Google

• United States
• Software Development
• 700 & Above Employee

• Product Owner - CPQ Google Cloud

  • Mar 2019 - Present

  -Serve as Product Owner and Scrum Master for the delivery of CPQ(Quote to Order) on Salesforce.com platform for Google Cloud using Safe Agile Methodology. -Led the GCP CPQ Automation as the Product Owner and Scrum Master. Automated the Quote-to-Provisioning process for GCP Deals resulting in reduction in manual processes, reduction of the number of deals requiring Escalation approvals by empowering Sales management to self approve deals. -Widely socialize and advocate for our CPQ vision across a diverse set of stakeholders to get alignment and buy in. Impact: 200+ fully automated deals resulting in $182M booked revenue in CPQ for 2020 starting from baseline of zero before 2020. -Empower Google Cloud businesses by working with cross-functional teams to identify fit-for-purpose solutions to key business process needs in the Quote-to-Order domain. -Implement and integrate business applications and influence the design of features that improve the adoption, reliability, and usefulness/value-add of our applications. -Create Functional Design documents. Document requirements in user stories. Prioritize backlog. -Work closely with Engineering teams to review technical solution options and deliver requirements while acting as the Voice of the Customer. -Conduct UAT with business stakeholders. -Stakeholder Engagement - Built partnerships with Sales Ops teams including Pricing, Deal Strategy, Order Management and compliance to drive adoption. -Provide training to Sales and Support Teams as new capabilities are delivered. Show less



Seagate Technology

• United States
• Computer Hardware Manufacturing
• 700 & Above Employee

• IT Director

  • Sep 2016 - Dec 2018

  Primary IT business partner for Sales and Marketing executives, supporting ongoing initiatives. technology direction, and process improvements that includes planning, implementing and maintaining the best practices that align with all corporate functions.Led teams (Managers, Architects, Developers, Program Managers, and Administrators) across geographies in software design, development and operations for CRM and web applications.Led first enterprise implementation of Salesforce Lightning and mobile for Sales resulting in 5-10 hours time savings back to sales reps.Led Salesforce governance team and was member of Salesforce Platform advisory board.Management of complete corporate web infrastructure and applications servicing Retail, Channel and Direct OEM customers as well as the corporate intranet.Successfully transitioned existing web infrastructure of more than 30 applications from on-prem data center to AWS and established cloud playbook.Led Marketing Tech stack rationalization efforts to consolidate existing infrastructure and address capability gaps.Collaborated in corporate pricing transformation initiative and led implementation of Marketing Development Funds and automating payments into AR/AP. Show less

• IT Sr Manager

  • May 2007 - Sep 2016

  Directed IT teams in designing, building, implementing, managing, supporting and enhancing key application technologies for CRM, pricing and commission processes spanning Sales, Marketing, Customer Service and Finance. Grew from very small team to global team of 20 and various teams of consulting providers. Heavy focus on process automation, technology stack modernization and application delivery. -Partnered with Sales organization to develop their CRM strategy identifying the key business and technology capabilities required, roadmap and execution plan. -Architected Salesforce.com to manage Sales, Marketing and Customer Service processes including Pipeline Mgmt, Sales Automation, analytics, B2B portals using Community Cloud, Customer registration, Segmentation. Marketing Automation using Eloqua, Case Management and knowledge base using Service Cloud . Tightly integrated with back office systems such as Oracle ERP, Pricing and Claims systems, EDW etc.-Established "Center of Excellence" for Salesforce.com CRM and Force.com platform growing to a globally distributed team of over 150 developers and 100+ applications across 17 business functions ranging from department level to mission critical applications. -Implemented Special Pricing Application for Channel partners reducing approval TAT from 24 to 2 hrs-Automated Sales Program Channel communication and rebate definition process moving to an unstructured to structured process. -Automated Customer On boarding Process in SFDC with integration into ERP Customer Master-Integrated product registration into SFDC CRM and Eloqua Marketing automation to enable Customer Service support validation and email marketing capabilities-Automated our Channel Data cleansing and POS/Inventory processes by moving from home grown to system operated by Zyme. -Partnered with Customer Service Organization to migrate their call center systems to Salesforce.com. Integrating Knowledge Base and Chat. Show less



Seagate Technology

• United States
• Computer Hardware Manufacturing
• 700 & Above Employee

• Web Developer and Architect

  • Jan 1999 - Jan 2007

  Lead web developer and architect for Seagate Corporate websites. -Technical architect for Seagate.com globalization and localization implementation establishing new infrastructure on Vignette 7 content management system -Developed Intranet, B2B Reseller Channel and Direct Customer Portals integrating SSO and backoffice systems. -Led program to implement infrastructure and application monitoring using HP technologies BSM and Sitescope -Managed development, content coordination, and interface design and development for Company web properties including corporate, reseller, and company’s first e-commerce application. Show less



Borland International

• System Administrator

  • 1995 - 1999

  -Supported company email systems ccMail, Netscape -Performed Lotus Notes administration and development -Operated Web Servers and applications in Unix server environment -Developed first Intranet Website using Vignette Content Management System -Supported company email systems ccMail, Netscape -Performed Lotus Notes administration and development -Operated Web Servers and applications in Unix server environment -Developed first Intranet Website using Vignette Content Management System



InfoWorld

• United States
• Technology, Information and Media
• 1 - 100 Employee

• Desktop Support

  • 1993 - 1995

  Desktop Support, Lotus Notes Development, email administration, Network Administration Desktop Support, Lotus Notes Development, email administration, Network Administration