Experience

SpotHero

• United States
• Software Development
• 200 - 300 Employee

• Scan2Pay Internal Operations Specialist

  • Jan 2023 - Present

• Internal Operations Specialist

  • Jul 2022 - Jan 2023



Butler Hospitality

• United States
• Hospitality
• 1 - 100 Employee

• Customer Success Manager

  • Dec 2021 - May 2022



CLEAR (clearme.com)

• United States
• Consumer Services
• 700 & Above Employee

• Operations Manager

  • Jan 2020 - Dec 2021



Fairmont Chicago, Millennium Park

• United States
• Hospitality
• 1 - 100 Employee

• Night Operations Manager

  • Nov 2015 - Jan 2020

  Night Operations Manager at a 687 room four-star/four diamond hotel overseeing union heart of house operations including Housekeeping, Stewarding, In Room Dining, Culinary, and Engineering.Actively working with Director of Housekeeping, Director of Engineering, Executive Steward, and Executive Chef on the preparation and implementation of cleaning standards for the hotel's new restaurant Columbus Tap. Develop and create a training and tracking grid for the OS&E of the new restaurant Columbus Tap with the assistance of the Executive Steward and General Manager of Columbus Tap. Oversee the nightly cleaning duties of the hotel spa and fitness center, while closely with the Director of Housekeeping and Spa director to address any deep clean needs. Show less

• Assistant Front Office Manager

  • Nov 2014 - Nov 2015

  Assistant Front Office Manager at a 687 room four star/four diamond hotel leading the front office operations including guest service agents, royal service operators, concierge, bellmen, and doormen.Acted as Manager On Duty in the absence of senior leadership, primarily on evenings and overnights. Also, participated in the weekend MOD program, which required being the available point of contact for the hotel during the entire weekend, touch all departments to monitor service levels, and filled out a weekend report that was reviewed by the executive committee. Administered the front office upsell program through the constant communication of monthly goals and room type availability, while offering additional incentive programs such as pop-up contests and monthly upsell bingo in conjunction with the monthly commission. Reviewed group resumes noting any VIP's, special requests, shuttle schedules, and daily group report needs. Also, served as the point of contact for reservation changes in the absence of the reservations department. Performed check-in and check-out audits to ensure that the LQA standards were being met.Created and organized the hotel's first all colleague flag football game with the support of human resources, which 20+ colleagues participated in the game. Show less



New York-New York Hotel & Casino

• United States
• Gambling Facilities and Casinos
• 200 - 300 Employee

• Assistant Front Desk Manager

  • Jan 2014 - Oct 2014

  Assistant Front Desk Manager at a 2,204 room casino hotel overseeing 15+ colleagues including guest service agents, command center agents, concierge, bell desk and valet services Responded to guest concerns in a timely manner ensuring guest satisfaction and it is communicated accordingly to the appropriate departments. Organized all applicable records and documents each month to be submitted to Iron Mountain. Compiled applicable documents for subpoenas as notified by the corporate law department Monitored arrival and departure patterns to ensure proper break coverage while maintaining high levels of service with the judgment to either call-in for or step in to assist Presented loyalty program project, as assigned from being awarded "Noir Ambassador" title, to a panel of corporate and property level executive committee members Show less



Monte Carlo Resort & Casino

• United States
• Hospitality
• 200 - 300 Employee

• Housekeeping Supervisor

  • May 2013 - Jan 2014

  Housekeeping Supervisor at a 2,992 room 4-diamond casino hotel leading 20+ colleagues including guest room attendants, guest service runners, linen runners, and status board operatorsInspected 15+ rooms daily to certify they meet AAA 4-diamond standardsMonitored and balanced room credits for guest room attendants, as noted in the collective bargaining agreement Assisted in implementing and training the guest room water management program with the Director of Housekeeping and Assistant HousekeepersPerformed hotel tours for new hire orientation on a request basis from human resources Awarded "Noir Ambassador" title as a Housekeeping Supervisor for property wide efforts in training and knowledge of the M Life loyalty program Show less

• Management Associate-Hotel Operations

  • Jun 2012 - May 2013

  Performed various duties in departments related to hotel operations including front desk, housekeeping, environmental services, engineering, spa, concierge, pool, hotel analytics, VIP services, entertainment and human resourcesActed as Assistant Hotel Operations Manager for 2 months responsible for 20+ colleagues including Assistant Front Desk Managers and guest service agents per shift, while responding to guest challenges in effective and timely manner, maintain break coverage for the colleagues, monitor overtime situations, review room type inventory, pre-shift, and generating daily hotel operations reportsActed as Assistant Housekeeper for 2 months responsible for 25+ colleagues including supervisors, guest room attendants, status board operators, guest runners, linen runners, and scheduling. Also, responsible for managing inventory of linen, towels, and amenities for 3-6 floors, while responding to guest challenges in a timely manner, inspecting all VIP arrival rooms, reviewing supervisor paperwork, and reviewing proper balance of room credits per collective bargaining agreement. Show less



Hyatt Place

• Hospitality
• 700 & Above Employee

• Gallery Host

  • Jun 2011 - May 2012

  Prepared the daily complimentary breakfast line, which included 3 kitchen skillet items, oatmeal, beverages, cereal, and fresh fruit. Transported guests with the complimentary hotel shuttle within a 5 miles radius of the hotel or to further select wedding venues and corporate offices as arranged by sales. Managed inventory of the grab and go cooler reviewing expiration dates and replenished items as needed Offered a tour of the Gallery, as part of the arrival experience, to ensure guest are familiar with the location of the fitness center, business center, bar, and dining area along with hotel food and beverage options Show less



Holiday Inn Hotel & Suites

• Hospitality
• 700 & Above Employee

• Guest Service Agent

  • May 2010 - Jun 2011

  Guest Service Agent with the primary duty of checking in and checking out guests at a 226 room select service suburban hotel Served as the relief night auditor generating end of day reports as needed by the accounting department Pre-assigned rooms according to specifications from the airline and pre-made key packets for airline crews Transported airline crews between the hotel and airport as requested Guest Service Agent with the primary duty of checking in and checking out guests at a 226 room select service suburban hotel Served as the relief night auditor generating end of day reports as needed by the accounting department Pre-assigned rooms according to specifications from the airline and pre-made key packets for airline crews Transported airline crews between the hotel and airport as requested



Oakton College

• United States
• Higher Education
• 500 - 600 Employee

• Student Ambassador

  • Aug 2009 - May 2010

  Assisted with recruitment by representing Oakton Community College at college fairs Responded to perspective student inquiries about Oakton Community College Arranged and provided personalized tours of Oakton Community College Specialized in assisting students with the intent of transferring to or from Oakton Community College Assisted with recruitment by representing Oakton Community College at college fairs Responded to perspective student inquiries about Oakton Community College Arranged and provided personalized tours of Oakton Community College Specialized in assisting students with the intent of transferring to or from Oakton Community College