IT Systems Administrator

• Jan 2023 - Present

Systems Engineer

• May 2014 - Mar 2023

- Helped drive the migration from an on premise Microsoft Exchange environment to Office 365. - Created Office 365 SharePoint sites and document libraries; migrating over 90% of our on premise file shares. - Managed and maintained a NetApp storage appliance. Re-carving the storage to best practices which mitigated a long standing problem with LUNs dropping offline. - Managed and maintained a VMware vSphere infrastructure that included 7 vHosts and over 200 VMs. - Deployed and managed a Commvault appliance to back up our VMware infrastructure to local storage and used AWS S3 Infrequent Access with an IAM bucket policy for offsite disaster recovery. - Deployed and maintained an AWS Storage Gateway to handle some of our network storage. - Built and administered AWS EC2 instances thereby eliminating the need for several of our on premise VMs. - Assisted in managing an AWS Route 53 zone to replace our on premise DNS servers. - Deployed a proof of concept with AWS AppStream 2.0. - Deployed and maintained a Remote Desktop Gateway server for our remote users which included Duo Multifactor Authentication to help protect remote access. - Deployed and maintained Veeam Backup and Replication for our on premise infrastructure - Utilized Qualys cloud agents on endpoints to scan for and remediate vulnerabilities. - Deployed and maintained a Netwrix Auditor server to aggregate activity logs from 3 on premise Active Directory domains, a CIFS file server and 3 Office 365 tenants. Show less

AV Team Lead Volunteer

• Jan 2005 - Sep 2017

- Streamed live church services to the web on Ustream and Livestream using their respective live encoders as well as Adobe Flash Media Live Encoder while simultaneously recording to disk on an Atomos Ninja 2. - Responsible for directing shots on a 3 camera setup via Clear-Com. - Video switching on a Roland VR-50HD. - Monitored audio and video quality during the stream. Made adjustments as necessary. - Cameras used: JVC GY-HM660 Sony HXR-NX100 - Streamed live church services to the web on Ustream and Livestream using their respective live encoders as well as Adobe Flash Media Live Encoder while simultaneously recording to disk on an Atomos Ninja 2. - Responsible for directing shots on a 3 camera setup via Clear-Com. - Video switching on a Roland VR-50HD. - Monitored audio and video quality during the stream. Made adjustments as necessary. - Cameras used: JVC GY-HM660 Sony HXR-NX100

Information Technology Manager

• Oct 2012 - Nov 2013

- Instrumental in the migration from a hosted Microsoft Exchange environment to Google Apps for Business. - Took the initiative to virtualize the in house servers to vCenter thereby increasing fault tolerance and reliability. - Converted the legacy NAS system to Microsoft DFS with FRS enabling Active Directory integration, load balancing and Group Policy managed mapped drives. - Implemented a backup and disaster recovery plan with Unitrends for vCenter and CloudBerry Server edition for the DFS shares. - Streamlined the company Cisco router into a more elegant configuration. - Installed Spiceworks, Cacti and Ntop. These served as a proactive approach to network troubleshooting and monitoring attached devices. - Handled the minor day-to-day tasks (setting up new PC and Mac workstations, troubleshooting printers, etc.) - Provided recommendations for potential cloud storage solutions that would integrate well with AutoCAD. Show less

Systems Engineer

• Apr 2011 - Aug 2012

- System design and proposals of complex server and storage solutions including parts lists and Visio diagrams - Assisted sales persons in the sales process from initial customer meetings through closing - Gave technical presentations and had discussions with customers about the benefits of server and storage products, professional services and managed services - Developed presentations for new technologies and solutions and the technical support of managed services systems and applications including but not limited to migration, installation, configuration, and troubleshooting Show less

Network Administrator

• Apr 2009 - Feb 2011

- Responsible for maintaining and managing a WAN spread across the Hawaiian Islands, Guam and Saipan consisting of over 50 stores and 100 systems interconnected using a combination of DSL transport lines and Fortinet devices for secure VPN communication between sites. - Manage a LAN in an Active Directory environment; WSUS, security management with Group Policies and Symantec Endpoint Protection, an internal Certificate Authority used for file encryption, Cisco VPN Concentrator for secure remote connections and a Checkpoint firewall at the perimeter. - Maintain an inventory database of computer systems and departmental assets. - Provide redundant and accessible file storage between two offices using DFS/FRS. - Manage a Nortel BCM for the office phone system. - Monitor the infrastructure with Splunk for intrusion detection and alerting. Show less

Help Desk Technician

• Feb 2006 - Apr 2009

- Provide first and second tier enterprise level support for over 30 companies including onsite support for DoD and the Honolulu Board of Water Supply (HBWS): manage user accounts and group memberships in Active Directory and Microsoft Exchange, troubleshoot network connectivity, and manage Terminal server and Citrix Presentation Server. - Maintain and support the NAVSISA/FISC Pearl Harbor Legacy UNCLASS LAN running on IBM hardware consisting of approximately 200 users, 14 servers (with O/S AIX 4.3 and 5.2 and Microsoft Windows 2000/2003/XP) and 7 Proprietary Navy Supply applications. - Perform server and workstation maintenance e.g. DoD IAVA compliance, MS Updates, MS Windows group policy setting, hardware/software repair and installation and remediation of system vulnerabilities. - Provide first line of support to troubleshoot network and web application connectivity for NAVSISA, FISC and HBWS customers. - Assist NAVSISA developers with advancing the feature-set and interoperability of NAVSISA custom developed web applications. - Maintain an inventory database of computer systems and departmental assets. - Assist in constructing a new VDI infrastructure for HBWS. Show less