Parts Specialist- Team Lead

• May 2019 - Present

For more than two years I have served as a team lead with accountability for $620K inventory; maintains system log, cycle counts, cleanliness, and organization of parts. ♦Proactively ensures inventory levels maintained and replenish with precise accuracy.Contribute expertise and knowledge as point-of-contact to team members and reliably answer questions and concerns.♦Key contributor to senior management meetings consistently providing valuable insight and recommendations for vital business decisions.♦Efficiently receive orders, change orders. Ensure accuracy and timely delivery of parts. ♦Generate monthly returns to manufacturer on damaged parts, warranty claims, and 12-month no-sale designation. ♦Prepare comprehensive daily manager reports and stock orders to ensure proper maintenance.♦Proficiently execute incoming/outgoing calls and correspondence for wholesale accounts.♦Adeptly monitor, track, and evaluate shipping/receiving process and logistics across multiple carriers. Manage end-to-end delivery.♦Coordinates and tracks shipments from distribution centers for timely delivery.Collaborate with service department to ensure requested customer parts in-stock and available upon customer arrival for order fulfillment. ♦Leverage industry expertise to facilitate comprehensive training for all new hires, ensure full comprehension to promote business continuity.♦Interacts with customers providing excellence within front/back counter sales/service, order fulfillment, consistently promoting customer satisfaction/retention.★Distinguished for exceptional performance by G.M. and praised by senior management. Nominated by G.M. for future management promotion based on exemplary results and dedication. ★Hand-picked to serve as interim manager for one week and entrusted in leadership role during manager’s absence to oversee staff, department, and ensure duties completed in timely and efficient manner.

Service Advisor

• 2017 - May 2019

As a Service Advisor for this small, yet very busy shop, I ensure the service department operates smoothly and that customers are taken care of and given the best possible experience. ♦Schedule service appointments, manage workflow and coordinate staff to ensure proper coverage during peak drop-off and pick-up periods.♦Provide repair quotes to customers on phone and in-person; Maintain positive client relationships by resolving customer complaints and concerns promptly.♦Check-in vehicles and verify technician has required information to diagnose issues. Interpret customer problems into standard repair terminology.♦Translate service technician maintenance recommendations and counsel customers on importance of completing repairs to ensure safety and long-term care of vehicle. ♦Ensure quality standards, OSHA safety guidelines, federal, state and local regulations and environmental laws (hazardous waste disposal) are adhered to throughout service department. ♦Write up detailed documentation on completed and recommended services per vehicle/customer for future assessment.♦Contribute to training and development of service technician staff.♦Facilitate ordering of parts to ensure adequate inventory for service needs. ♦Manage large fleet accounts, coordinate suppliers and vendors.♦Perform closing operations; complete end-of-day reports, restock parts, clean up and secure building.Notable Achievements:★Recognized for receiving more than 20 positive customer service online reviews and survey recommendations.★Increased daily transaction profit margins by ~55%.★Promoted to sole Service Advisor within two months based on exceptional performance and completion of Mitchell Software training in record time.

Assistant Parts Manager

• 2010 - 2017

In this role, I was the Parts Manager’s right-hand man, ensuring the department ran smoothly, working with various staff and managers of other departments while providing excellent customer service. ♦Managed and maintained inventory of $400k, collaborated with Parts Manager to prepare department and calculate all stocked parts for annual inventory.♦Confirmed all employees were up-to-date on training and safety requirements. Maintained a staff focused on quality to meet and exceed standards outlined by the manufacturer.♦Created and maintained work schedule for parts department, allocated workload for technicians.♦Disseminated parts order inquiries and assigned to proper department; body shop, sales department, service department and outside wholesale accounts.♦Cultivated relationships with manufacturer and vendor representatives.♦Confirmed airbags were stocked for large recall, ensuring seamless and prompt repair for customer vehicles.Notable Achievements:★Promoted to Assistant Parts Manager in < two years based on exceptional customer satisfaction reviews.★Sustained unprecedented inventories within organization. Held aging inventory to 3% maximum. Aligned inventory adjustments and turns to proper ranges. ★Contributed to department achievement of less than five write-ins for 2015 and 2016 annual inventory.★Improved sales by 10% over prior year.

Reservist

• 2010 - 2013

Membership Data Processor

• 2010 - 2010

This was a short-term role entering new agent information from three regions into database. I voluntarily integrated fourth region to assist with work load of team members.♦Collected membership dues from current agents, brokers/owners.♦Produced office planning/development data reports and ensured accurate/current data to assist regional representatives. Notable Achievement:★Instrumental in creating process with broker/owners to validate agents and accounts receivable. This was a short-term role entering new agent information from three regions into database. I voluntarily integrated fourth region to assist with work load of team members.♦Collected membership dues from current agents, brokers/owners.♦Produced office planning/development data reports and ensured accurate/current data to assist regional representatives. Notable Achievement:★Instrumental in creating process with broker/owners to validate agents and accounts receivable.

Security Supervisor at Re/Max

• 2007 - 2009

As a Security Supervisor, I managed team of six officers; ensured safety of ~300 people at a 14-floor building and five-level parking garage. ♦Patrolled and monitored camera footage 24x7. ♦Issued badges to new employees and supervised visitor pass distribution.♦Established strong relationship between security team and employees.♦Partnered with building superintendent and local fire/police departments to create, evaluate and implement emergency evacuation plans. Helped coordinate first aid classes including AED usage.Notable Achievements:★Promoted to Security Supervisor within one year.★Implemented new security measures at Re/Max headquarters.

Marine

• 1997 - 2001