Experience

Avocado Green Brands

• United States
• Consumer Goods
• 100 - 200 Employee

• Digital Sales Assistant Manager

  • Jul 2022 - Present

• Luxury Concierge

  • Nov 2021 - Jul 2022

  Assisted team with responding to customer's emails, chats, and phone callsScheduled virtual appointments to demonstrate products availableProcessed customer’s warranty claims and replacement ordersUpheld KPI metrics

• Brand Experience Associate

  • Mar 2020 - Nov 2021

  Greeted every customer that came into the store and provided an exceptional customer experienceMaintained the highest level of product knowledge and expertiseAssisted customers with finding their favorite productsUpheld the company’s mission of healthy living, environmental awareness, and social responsibility

• Interim Assistant Manager Brand Experience

  • Jul 2021 - Oct 2021



PHOODIE

• Food & Beverages
• 1 - 100 Employee

• Brand Ambassador

  • May 2017 - Mar 2020

  Executed demos for organic brands at Whole Foods, Sprouts, and Costco Increased brand awareness with consumers and provided a memorable experience Input sales report to Management at the end of every shift Increased revenue by overcoming customer objections when closing the sale Executed demos for organic brands at Whole Foods, Sprouts, and Costco Increased brand awareness with consumers and provided a memorable experience Input sales report to Management at the end of every shift Increased revenue by overcoming customer objections when closing the sale



MKTG

• United States
• Advertising Services
• 700 & Above Employee

• Brand Ambassador

  • Feb 2016 - Mar 2020

  Engaged with consumers in a friendly manner Provided quality leads for management team through consumer feedback Built and maintained relationships with owners at retail and bar settings Informed consumers about promotions within the brand Engaged with consumers in a friendly manner Provided quality leads for management team through consumer feedback Built and maintained relationships with owners at retail and bar settings Informed consumers about promotions within the brand



Productions Plus

• United States
• Events Services
• 200 - 300 Employee

• Nespresso Brand Ambassador

  • Jul 2012 - May 2017

  Offer each customer a sample of Nespresso for a high end coffee company Maintained a professional appearance and demeanor at all times Input sales report to Management at the end of every shift Increased revenue by overcoming customer objections when closing the sale Offer each customer a sample of Nespresso for a high end coffee company Maintained a professional appearance and demeanor at all times Input sales report to Management at the end of every shift Increased revenue by overcoming customer objections when closing the sale



Burke Williams Day Spas, Inc.

• United States
• Health, Wellness & Fitness
• 300 - 400 Employee

• Member Services

  • Mar 2012 - Oct 2015

  Greets every client with professionalism for a high end day spa via phone/emailHandles complaints from clients effectively and maintains the relationship so they returnPerforms filing to maintain contracts are properly storedSustained revenue growth by overcoming customer objections when attempting to cancel their contract

• Guest Services

  • Sep 2005 - Mar 2012

  Answered calls in a professional manner for a high end day spaScheduled appointments for guests and confirmed reservationsFaxed and scanned receipts of services received to clientsUpsold enhancement products to guests to increase revenue

• Screen Supervisor/Covering Manager On Duty

  • May 2010 - Feb 2011

  Created a daily schedule for a call center of 65 representativesHandled complaints from irate customers in a professional mannerAssisted staff with scheduling appointments for clientsFollowed guidelines with staff to keep the call wait time under two minutes