Aaron Whitlow
Help Desk Technician at Resource Management Concepts, Inc.- Claim this Profile
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Bio
Credentials
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Linux Essentials
Linux Professional Institute (LPI)Feb, 2023- Nov, 2024 -
CompTIA Server+
CompTIANov, 2022- Nov, 2024 -
ITIL 4 Foundation Level
AXELOS Global Best PracticeJan, 2022- Nov, 2024 -
Microsoft 365 Certified: Modern Desktop Administrator Associate
MicrosoftApr, 2021- Nov, 2024 -
CompTIA A+
CompTIADec, 2020- Nov, 2024 -
CompTIA Network+
CompTIADec, 2020- Nov, 2024 -
CompTIA Security+
CompTIAFeb, 2021- Nov, 2024
Experience
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Resource Management Concepts, Inc.
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United States
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Information Technology & Services
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200 - 300 Employee
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Help Desk Technician
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2022 - Present
• Assist FMS network admins' network proposal for a technical refresh of the entire network. • Create FMS network drawings. • Provide technical support and troubleshooting for all training and delivery support assets. • Install and configure smart displays for classroom use. • Responsible for imaging or reimaging computers for SCSTC Dahlgren and other SCSTC sites. • Install new hardware in computers with failed parts. • Monitor VRAM for asset compliance. • Perform PIN reset TA duties. • Retrieve quotes for purchase requests. • Run horizontal and vertical runs of cat5e.
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Future Technologies Inc.
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United States
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IT Services and IT Consulting
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100 - 200 Employee
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Help Desk Technician
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2021 - 2022
• Created, modified, and managed user accounts for SIPR and NIPR Tranet networks. • Created and managed user accounts in Active Directory. • Managed windows file shares. • Provided technical support and troubleshooting for all training and delivery support assets. • For assets within warranty periods, troubleshot and submitted warranty claims. • Performed maintenance on users' workstations. • Installed and configured smart displays for classroom use. • Installed new hardware in computers with failed parts. • Responsible for imaging or reimaging laptops for SCSTC Dahlgren and other SCSTC sites.
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NAVY EXCHANGE SERVICE COMMAND (NEXCOM)
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United States
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Retail
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700 & Above Employee
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Mirco Mart Associate
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2019 - 2021
• Conducted troubleshooting of the computer systems to fix internet connectivity issues. • Ensured that the Point-of-Sale system was kept operational and conducted all troubleshooting of the hardware and software systems to maintain operation. • Replaced the failed components and reconfigured all information systems to restore the system to fully operational. • Assisted in the troubleshooting and maintenance of printer systems at the Navy Exchange store on Dahlgren base. • Maintained the inventory database used by the Point-of-Sale system in the Micro Market. • Ordered and maintained proper stock levels for Navy Exchange vending for Dahlgren. • Conducted maintenance procedures for all machines inside the Micro Market. • Provided inventory control and conducted a monthly stock check of Micro Market and NEX vending warehouse. • Provided excellent customer service to the Aegis Training and Readiness Center.
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Northern Fish
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Dahlgren, Virginia
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Sales Associate
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2017 - 2018
• Conducted troubleshooting of the computer network, replaced the failed switch, and completed the equipment configuration to bring the network back to full functionality. • Set up user accounts for all employees for the scale system, ensuring proper access levels based on job function. • Maintained the computer database for all inventory, ensuring that all information was correct. • Created training for the new computer programs and trained all employees to use the computer systems. • Conducted daily equipment checks on the computer systems to ensure proper function. • Received and checked all new inventory in the computer systems. • Provided excellent and timely customer service.
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Education
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2019 - 2024
Western Governors University
Bachelor of Science - BS, Network Operations and Security
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