Senior Manager Technology Operations and Support

• Aug 2021 - Present

IT/Ops Manager & Senior Network Engineer

• Mar 2017 - Present

IT/OPS Manager & Sr Network Engineer November 2019-Present• Mentoring and coaching of team members.• Project planning including cross-divisional and third party.• Providing a voice to IT and Operations at extended leadership meetings.• Establishing a technology roadmap and refresh cycle.• Building relationships with VAR's to turn them into partners rather than simple vendors.Sr. Network Engineer• The design, implementation, and maintenance of the headquarters and data centers WAN, LAN, VPN, load balancer, wireless, and security infrastructure.• Migrated from legacy PFSense firewalls to Cisco Firepower units.• Migrated and expanded load balancing from HA Proxy to F5 LTM’s.• Connecting legacy networks with and building out Google Cloud Platform (GCP) environment and deploying F5 GTM/DNS.• Infrastructure refresh/upgrades in data centers and HQ.• Assisting and mentoring the help desk.• Maintain and expand vendor relationships. Show less

Network Tower Lead/Network Engineer

• Jun 2010 - Mar 2017

Tier 3 Network Engineer/Tower Lead August 2012 – Present • The triage and resolution of network/security incident tickets that are escalated by tier 1/2 teams • Cross functional project planning and execution as related to network and security infrastructure consisting of Cisco next gen ASA firewalls, Nexus switches, and Cisco and F5 load balancers • Assign IP’s and Maintain IP databases, Visio network drawings, and related documentation • Maintain and/or enhance client relationships • Accurate project management and time reporting • Create and maintain documentation (design, SOP’s, JBA’s) • Subject Matter Expert for my own and other internal teams on networking, firewalls, and BMC’s ITSM • Whatever else is thrown my way Network Operations Center Supervisor December 2010 – August 2012 • Lead and guide the NOC team and development though positive feedback, encouragement, and by example • Ensure all client concerns are addressed in a timely manner and adjust NOC’s priorities for an ever changing workload • Provides analytical troubleshooting capabilities for escalated matters • Monitor’s network infrastructure, inspecting, analyzing, troubleshooting, and configuring network for troubleshooting • Participate in planning meetings with leadership team Network Operations Center Engineer June 2010 – December 2010 • Response, triage, and resolution of both automated and client-submitted incident tickets • Remote infrastructure hardware and software support to resolve product use and multi-product/platform issues • Maintain desktop application network connectivity • Proactive monitoring of heterogeneous client networks utilizing tools such as Nagios, Solar Winds, HP OpenView, & eHealth • Accurate time management and reporting Show less

Field Engineer

• Feb 2007 - Jun 2010

Remote and onsite support of all Delta's ground computer equipment. This included Cisco & Juniper network gear, HP PC's, various thermal, impact, ink, and laser printers, kiosks, etc. The physical representative of Delta Technologies to both other Delta employees and other vendors. Remote and onsite support of all Delta's ground computer equipment. This included Cisco & Juniper network gear, HP PC's, various thermal, impact, ink, and laser printers, kiosks, etc. The physical representative of Delta Technologies to both other Delta employees and other vendors.

Field Engineer

• Nov 2004 - Feb 2007

Onsite support of customer pc, printer, server, and POS equipment. Quarterly cleaning, inventory, and calibration of customer equipment. Customer projects as needed. Onsite support of customer pc, printer, server, and POS equipment. Quarterly cleaning, inventory, and calibration of customer equipment. Customer projects as needed.