Experience

Retail Imaging

• United States
• Information Technology & Services
• 1 - 100 Employee

• Senior Technical Specialist

  • Sep 2015 - Present

  My duties at Retail Imaging include but are not limited to:- Technical document creation- Instructional video creation- Providing technical support to filed service technicians- Providing technical support to the call center agents- Managing an account with a local retailer- Creating and providing reports to major customersOther responsibilities are included with my positions with CES, DecisionOne and my former employment with Retail Imaging. My duties at Retail Imaging include but are not limited to:- Technical document creation- Instructional video creation- Providing technical support to filed service technicians- Providing technical support to the call center agents- Managing an account with a local retailer- Creating and providing reports to major customersOther responsibilities are included with my positions with CES, DecisionOne and my former employment with Retail Imaging.



Customer Engineering Services

• United States
• Printing Services
• 200 - 300 Employee

• Field Service Engineer

  • Jul 2014 - Jan 2015

  -Performed installation, service, maintenance and training to companies using Fuji Film mini-lab equipment.-Trained by Fuji Film USA and certified to install and repair Frontier Model 330, 340, 350, 355, 370, 375, 390, 500, 550, 570, 590, 710, 770, 790, DL400, DL410, DL430, DL600 and DL650 printers.-Trained by Fuji Film USA and certified to install and repair Frontier 2 and 3 series film processors along with the model 150 film processor.-Trained by Fuji Film USA and certified to install and repair all computer equipment associated with Fuji Film mini-labs.-Have working knowledge but no official training on Fuji Film SFA printers, 0 series film processors, PG, NC1000 and ASK printers.



Retail Imaging

• United States
• Information Technology & Services
• 1 - 100 Employee

• Technical Service Representative & District Manager

  • Dec 2010 - Jan 2014

  My duties at Retail Imaging include but are not limited to:-Service of minilab equipment in MN, ND and WI for a major retailer.-District Manager for the upper midwest area.-Esclation support contact -Assist in the process of technical document creation. My duties at Retail Imaging include but are not limited to:-Service of minilab equipment in MN, ND and WI for a major retailer.-District Manager for the upper midwest area.-Esclation support contact -Assist in the process of technical document creation.



DecisionOne

• IT Services and IT Consulting
• 400 - 500 Employee

• field service engineer

  • Jun 2004 - Dec 2009

  -Performed installation, service, maintenance and training to companies using Fuji Film mini-lab equipment.-Was an escalation contact for other technicians to help resolve problems.-Trained by Fuji Film USA and certified to install and repair Frontier Model 330, 340, 350, 355, 370, 375, 390, 500, 550, 570, 590, 710, 770, 790, DL400 and DL410 printers.-Trained by Fuji Film USA and certified to install and repair Frontier 2 and 3 series film processors along with the model 150 film processor.-Trained by Fuji Film USA and certified to install and repair all computer equipment associated with Fuji Film mini-labs.-Have working knowledge but no official training on Fuji Film SFA printers, 0 series film processors, PG, NC1000 and ASK printers.



Best Buy

• Retail
• 700 & Above Employee

• mobile electronics installer

  • 2000 - 2002