Aaron Sova
Customer Success Coordinator at ConnectureDRX- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
-
English Full professional proficiency
Topline Score
Bio
Credentials
-
Google Digital Marketing & E-commerce Certificate
CourseraAug, 2023- Oct, 2024 -
Google Data Analytics Certificate
CourseraNov, 2021- Oct, 2024
Experience
-
ConnectureDRX
-
United States
-
Information Technology & Services
-
100 - 200 Employee
-
Customer Success Coordinator
-
Feb 2022 - Present
• Successfully implemented and coordinated the onboarding of 30 new clients into the newly created Medicare Edge platform. • Efficiently organized and tracked clients’ usage and enrollment data over each quarter, resulting in clear and concise reporting on client utilization of the Medicare Edge platform (2021-2023). • Respond promptly to inbound emails, tickets, and calls from clients to address issues, updates, or questions. • Pioneered and executed the first-ever email campaign in Medicare Edge, providing clients with important updates and changes for the upcoming AEP period. Show less
-
-
-
Oak Creek Swim Club
-
Greater Milwaukee Area
-
Head Coach and Supervisor
-
Jun 2014 - Present
• Manage day-to-day operation of the facility, ensuring that programs run smoothly and efficiently • Develop and implement staff schedules, work assignments, and employee evaluations. • Plan and coordinate daily workouts for the advanced swim club team to improve their performance and achieve their goals. • Instructed daily swim lessons to individuals of all ages and skill levels to improve their swim ability and technique. • Organize and execute team and individual events for swim meets in the conference to create a positive and enjoyable experience for all participants. Show less
-
-
-
Association of Equipment Manufacturers (AEM)
-
International Trade and Development
-
100 - 200 Employee
-
Customer Success Coordinator
-
Apr 2020 - Feb 2022
• Provided exceptional support to AEM members and exhibitors interested in AEM services and programs, resulting in a high level of customer satisfaction.• Conducted thorough research and lead generation activities to increase membership and sales opportunities.• Responded to all inbound calls and emails from prospects, exhibitors, and members in a timely and professional manner.• Managed and organized data entry and collections into the database for effective tracking and analysis of customer interactions.• Developed and executed outbound call campaigns and general outreach to members and trade show exhibitors to increase engagement and drive sales.• Designed and updated sponsorship decks to showcase available sponsorships for related events and shows, resulting in increased sponsorships and revenue. Show less
-
-
Exhibitor Services Coordinator
-
Jun 2018 - Apr 2020
• Managed a high volume of calls and tracked metrics for all AEM-related trade shows to ensure customer satisfaction.• Processed orders in the marketing kit and implemented strategies to improve kit utilization.• Planned and executed call campaigns and outreach initiatives to increase exhibitor engagement.• Produced a monthly newsletter with a 91% satisfaction rate from trade show exhibitors.• Maintained and organized all data entry for current and past AEM trade shows from 1957-2020. Show less
-
-
Customer Engagement Assistant
-
May 2017 - Jun 2018
• Handle inbound and outbound calls to ensure exhibitors understood the services they are offered for various tradeshows they are attending.• Gave exhibitors insight into key questions that they might have.• Process orders for items in marketing kit as they have come through approval process.• Plan and coordinate meetings to record Webinars for exhibitor resources.• Organize a call/reach out plan for when Customer Service team would do outbound calling.
-
-
Attendee & Exhibitor Experience Specialist Intern
-
Jul 2016 - May 2017
• Outreach calling to ensure exhibitors understood the services they are offered for various tradeshows they are attending• Gave exhibitors insight into key questions that they might have• Process orders for items in marketing kit as they have come through approval process• Acquired information for company records through data-mining
-
-
-
-
Direct Support Professional
-
Jan 2014 - Aug 2016
• Cared for mentally disabled individuals with day to day operations to ensure their daily activities were done correctly and that they were not harmed and got the required assistance they needed. • Aided in taking of medications on time • Cared for mentally disabled individuals with day to day operations to ensure their daily activities were done correctly and that they were not harmed and got the required assistance they needed. • Aided in taking of medications on time
-
-
-
Verlo Mattress
-
United States
-
Manufacturing
-
1 - 100 Employee
-
Marketing Intern
-
Jun 2015 - Aug 2015
• Gather information of previous customers to ensure up-to-date personal information was correct for future advertisements and promotions. • Provided input on how to use newly found data and how it would help the company in the future • Gather information of previous customers to ensure up-to-date personal information was correct for future advertisements and promotions. • Provided input on how to use newly found data and how it would help the company in the future
-
-
-
Goodwill Industries of Southeastern Wisconsin, Inc.
-
United States
-
Retail
-
700 & Above Employee
-
Donation Attendant
-
Apr 2012 - Aug 2014
• Handled donated merchandise to ensure it went to correct assortment bins and enable for resale • Organized back room and sales floor to ensure high productivity and easier convenience for customers • Trained new employees to ensure efficient operations • Handled donated merchandise to ensure it went to correct assortment bins and enable for resale • Organized back room and sales floor to ensure high productivity and easier convenience for customers • Trained new employees to ensure efficient operations
-
-
Education
-
2012 - 2016
University of Wisconsin-River Falls
Bachelor's Degree, Business Marketing
Community
