Experience

INNOVATIVE TECHNOLOGY PARTNERSHIPS LLC

• United States
• Defense & Space
• 1 - 100 Employee

• Fleet Specialist

  • Oct 2022 - Present



CSI

• United States
• Information Technology & Services
• 700 & Above Employee

• Bank Support Analyst-Loans

  • Jan 2021 - Oct 2022

  Remote working from home and in-office. Constant contact with team members through Microsoft Teams. Researching and responding to support questions thru phone calls and web-based support portal. Support the Loans core banking software (Meridian) servicing Commercial, Installment, Mortgage, and Revolving credit line accounts. Assisting customers with escrow activity and other loan-related services as needed. Continuous learning of CSI's products to meet skill levels and goals of the department. Show less



Run Business Solutions, runbiz

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• PC Replenishment Specialist

  • May 2019 - Jul 2020

  PC Replenishment, Windows 7 to Windows 10 upgrades.

• Depot Tech

  • Nov 2018 - Jul 2020



Lowe's Companies, Inc.

• United States
• Retail
• 700 & Above Employee

• Millworks Sales Specialist

  • May 2004 - May 2019

  Serves as the store expert in millwork by providing detailed product information to both customers and peers, promoting and recommending products, plans, or installation services that match customer needs, informing customers on pricing, options or status on pending orders. Includes generating leads, conducting sales activities, building relationships with customers, keeping shelves stocked and correctly displayed, and coordinating successful completion of projects and orders. This includes performing order management duties such as entering new orders for customers, reaching out to vendors on special orders, tracking and fulfilling orders, and resolving issues Show less

• Department Manager

  • Mar 2004 - May 2019

  Responsible for overseeing the daily activities of hourly associates on the Sales Floor, Front End, Freight, Delivery or Stocking departments. Responsible for training, mentoring, and coaching employees. Also manages associate performance and ensures adequate department coverage through influencing scheduling. Conducts activities appropriate for specific department including, but not limited to, ensuring merchandise is stocked, tracking and reporting relevant metrics, and monitoring project activity. Maintains a safe and secure work environment by conducting daily safety reviews, noting hazards, keeping store areas clean and organized, securing doors and gates, and monitoring for potential theft or security risks. Also responsible for providing superior customer service by assisting customers in locating, selecting, demonstrating, and loading merchandise. Show less

• Service Manager

  • Mar 2004 - May 2019

  The responsibilities as a Service Manager is coaching, mentoring, training, and continually monitoring a team of Customer Service Associates in multiple departments and to deliver the best possible customer service in the store. Including responsibility for customer facing activities on the sales floor (greeting customers, listening and probing to understand needs, identifying solutions), as well as non-customer facing activities (down stocking, inventory management and department recovery). Handling customer complaints and finding resolutions for the situations. Forklift certified, able to operate material handling and moving equipment, such as forklifts, stock-pickers, reach-lifts and trucks. Able to stock, store, palletize, expedite movement of all materials, issue products and materials as required. Performs physical inventory of materials in storage and prepares reports. Competent to record, verify, and maintain paperwork and monies specific to the assigned duty. Personable and good communication skills. Responsible for assigned area; maintains cleanliness, safety and improvement to work area. Handles products, equipment, and materials in accordance with safe operating procedures. Show less