Experience

Cascadia College

• United States
• Education Administration Programs
• 100 - 200 Employee

• Customer Service Specialist

  • Feb 2021 - Present

  This role pertains to a Classified Staff team member of Cacadia College's Enrollment Services Team. Responsibilities include assisting students with a number of admissions and enrollment processes, including admissions applications, term activation, enrollment, records requests, transcripts, grade changes, adding/dropping classes, answering student queries in person/on the phone/via email/via Zoom, and more. The role also provides detailed explanations of the other offices on campus and the services they offer, as well as how best to contact them. Show less



North Seattle College

• United States
• Higher Education
• 200 - 300 Employee

• Program Coordinator I: Records & Transcripts

  • May 2018 - Jan 2021

  This role pertains to the responsibilities previously* held by a Classified Staff team member for the Program Coordinator I: Records & Transcripts. Responsibilities of this position included assisting students. The role also provides detailed explanations of the other offices on campus and the services they offer, as well as how best to contact them. Responsibilities included assisting students with a number of admissions and enrollment processes, including admissions applications, term activation, enrollment, adding/dropping classes, answering student queries in person/on the phone/via email/via Zoom, and more. As the Records & Transcripts Specialist, however, it was my sole responsibility to process all records requests, transcripts (incoming and outgoing), grade changes and posting quarterly grades for the entire college.*this position was permanently closed by the Seattle Colleges in January 2021 due statewide Department of Education budget cuts* Show less

• Office Assistant

  • Sep 2016 - May 2018

  Before beginning this role, I had volunteered in this same office for 7 months at 20hrs per week prior to hire & learned to type 65+ WPM.This part-time, hourly position supplied quality, consistent service to students furthering their education, gave me valuable data input, documentation & database experience and allowed me to develop reliable user manuals with instructions used by other employees for efficient practices & customer outreach.