Creative Services Manager

• Aug 2022 - Present

Marketing Intern

• Mar 2022 - Aug 2022

- Updated clients web content through wordpress. - Wrote copy for client blogs. - Created social media posts for clients. - Used Google my business tools to schedule weekly post for clients. - Updated clients web content through wordpress. - Wrote copy for client blogs. - Created social media posts for clients. - Used Google my business tools to schedule weekly post for clients.

Copywriter

• Dec 2021 - Aug 2022

- Served as the primary point of contact for clients. - Lead cross-functional teams through internal project kickoff calls. - Presented account status and updates during all agency meetings. - Wrote copy for client websites, and campaigns. - Directed photo shoots and created mockups working closely with other creatives. - Served as the primary point of contact for clients. - Lead cross-functional teams through internal project kickoff calls. - Presented account status and updates during all agency meetings. - Wrote copy for client websites, and campaigns. - Directed photo shoots and created mockups working closely with other creatives.

Technical Project Manager

• 2021 - 2022

- Analyze, plan and develop requirements and standards in reference to scheduled projects - Assign and oversee the daily tasks of technical personnel while ensuring all subordinates are actively working toward established milestones. - Hold regular technical team meetings to determine progress and address any questions or challenges regarding projects. - Determine and define clear deliverables, roles, and responsibilities for staff members required for specific projects or initiatives. - Research and evaluate hardware and software technology options and weigh the cost/benefit analysis when making large purchases on behalf of the company. - Maintain a constant flow of communication between the project team, sales team, and client through the length of each project. - Develop, facilitate, and lead project proposals with clients and C-level executives. Show less

Customer Care Specialist

• 2020 - 2021

- Provide unique customer experiences via phone, email, live chat, and SMS. - Offer product advice and recommendations based on customers’ specific needs. - Provide post-purchase support; returns, shipping issues, etc. - Embody evo Style while communicating effectively through all contact channels. - Demonstrate creative problem-solving skills and a strong ability to multi-task. - Maintain a positive outlook and a good sense of humor in a fast-paced environment. - Consistently go above and beyond customer expectations. Show less

Digital Marketing Associate

• 2019 - 2020

- Created content in the form of blogs and webinars. - Developed and managed the social media and email campaigns to drive webinar sign ups and blog traffic. - Developed and managed marketing campaigns to drive client awareness and usage of Microsoft products. - Successfully work and communicate between internal, cross-functional teams, including; sales, marketing, and engineering. - Conduct webinars, and in person trainings for clients on O365 suite of products. As well as running official Microsoft Customer Immersion Experience training for clients. - Acted as a consultant to create and deploy custom Microsoft Teams environments for clients. - Manage post sales relationships with clients to uncover needs, drive product adoption and usage. - Maintain a working knowledge of Microsoft Office 365 (O365) products and programs through trainings. Show less

Ski Snowboard Instructor

• 2016 - 2017

Solutions Specialist

• 2014 - 2016

- Assisted up to 50 customers a day, in acquiring new equipment to solve their day-to-day technology needs in one of the busiest corporate retail locations in the state. - Products including but not limited to mobile phones, data plans, home phones, Internet services, business fleet tracking, and mobile payment services. - Retain sales knowledge of an inventory with 1000+ items that changed monthly. - Keep up to date with competitors' recent business changes to utilize in sales transactions and to help retain customers. Show less

Personal Banker

• 2013 - 2014

- Perform up to 120 daily service, sales, and processing transactions to support customer needs and desires. - Ensure each transaction is held to high standards supporting excellent customer experience and satisfaction to both bank and non-bank customers. Transactions include; submitting of 10-30 credit applications per week, opening of checking and savings accounts for both individual and small business owners, and managing a cash drawer of up to $200,000 to use during various customer transactions. - Gained loan approval authority of up to $250,000. - Conducted face-to-face meetings with customers to ascertain their financial needs and to appropriately match with bank products as well as to leverage other parts of the business that would benefit the customer. - Submitted 10-30 credit applications a week. - Consistently met or exceeded established monthly & quarterly sales quotas. - Engaged with customers in an effort to establish strong relationships to ensure repeat business and brand loyalty. - Gained a strong understanding of banking regulations set by the federal government through training and research. Show less

Airborne Mission System Specialist

• 2009 - 2011

- Obtained top secret/sensitive compartmentalized information clearance in order to perform duties and responsibilities on EC-130H (Compass Call) aircraft. - Performed technical duties specific to the disruption of the command and control systems of enemy communications. - Conducted testing of various electronic communications equipment to failure and then performed repairs and modifications or emergency “workarounds” to return equipment to working status. - Recorded measurements on extremely sensitive equipment and performance data during observations of equipment during usage. - Performed logistics responsibilities by issuing gear and equipment for exercises and deployments. - Managed inventory of items and ensured fully stocked inventory at all times. - Maintained database inventory files to ensure accurate accounting and forecasting. Conducted physical verification of supply levels. - Provided support to Purchasing Manager by approving financial transactions associated with supplies and equipment purchases for a 1,000 member group. Show less