Network Engineer

• Aug 2021 - Present

I.T. Support Specialist

• Dec 2019 - Dec 2021

Information Technology Support Manager

• Feb 2017 - Oct 2019

• Led a team of 8 to provide helpdesk support and SharePoint management for 430 personnel• Maintained automations in accordance with Department of the Army and Defense Health Agency guidelines• Managed infrastructure to include Classified and Unclassified networks• Procured and installed Voice over IP and Video Teleconference Systems for Classified and Unclassified networks• Developed and implemented Life-cycle upgrades for laptops and OS migration from WIN 7 to WIN 10

Information Technology Operations Supervisor

• Dec 2015 - Jan 2017

• Responsible for the operations of 20 Active Duty military and 27 contractor personnel• Oversight of the planning and installation for the expansion of IT infrastructure throughout Iraq and Afghanistan• Implemented ITIL framework to provide Change Management and IT Service Management

Information Technology Support Manager

• Aug 2014 - Jun 2015

• Led a team of 16 in the direct day-to-day technical support for 810 personnel • Maintained all DOD Information Assurance policies • Developed and implemented ticketing procedures and metric tracking system to increase and track efficiency • Led a team of 16 in the direct day-to-day technical support for 810 personnel • Maintained all DOD Information Assurance policies • Developed and implemented ticketing procedures and metric tracking system to increase and track efficiency