Experience

Topps Tiles

• United Kingdom
• Retail
• 500 - 600 Employee

• Store Manager

  • Aug 2021 - Present



Smiggle UK & ROI

• United Kingdom
• Retail
• 100 - 200 Employee

• Flagship Store Manager

  • Feb 2018 - Aug 2021

  Talent Management -Successfully coached and developed over twelve new Store and Assistant Managers from orientation to present, on behalf of the Regional Manager. And acted as an additional point of contact and support to said teams. - Effectively recruited, coached, and developed store team on best ways to offer a fantastic customer experience and exceed sales and KPI targets, while maintaining extremely high VM standards. - Achieved high staff retention through encouraging talent development, internal promotion and by creating a culture of self-fulfilment and high individual achievement. Sales -Managed the Kingston Branch to maintain number one status as average highest turnover store in the UK 2020 -Achieved 1st place for two weeks and successfully maintained top 4 position for eight weeks as highest global turnover store, while covering the Westfield White City branch during the busy back to school period 2019. -Awarded certificate for top five national store with the most positive customer comments 2018 -Winners of company UPT (Unit Per Transaction) competition Christmas period 2018 - Efficiently maximised sales opportunities and brand promotions to achieve KPI's and store targets - Continuously developed store team’s product knowledge in order to connect and sell to end users Salaries - Effectively devised and monitored store rosters to achieve store productivity targets Shrink (Cost Management) -Successfully took the store from a tier 4 stock take grade (highest level of stock loss) to a tier 1 stock take grade (lowest stock loss possible) within a year of taking the store. - Actively Maintained the store costs such as petty cash and consumables to keep costs minimal Health and Safety - Effectively maintained a safe working environment in line with Health and Safety procedures including reporting of risks and injuries, as well as conducting fire alarm and emergency lighting tests periodically. Show less



Sportsdirect.com

• United Kingdom
• Sporting Goods
• 200 - 300 Employee

• Store Manager

  • Feb 2001 - Feb 2018

  - Personally, dealt with high calibre clients and met all personal shopping needs including David Cameron and David Beckham - Proactively drive store performance across all departments with creative flair - Ensured delivery of the brand is in line with all company visual merchandising guidelines - Championed the company culture and values internally and externally. - Promoted compliance within my team to adhere to company policies and procedures - Maximised sales and product availability whilst controlling costs - Exceed customer expectations to deliver great customer service, driving company KPI's - Actively recruited staff, identifying and actioning training and development. - Effective rota planning and scheduling. - Product management; ordering, receiving, merchandising, damaged products, and returns. - Resolving customer queries, issues and complaints swiftly and efficiently - Motivating and training staff to meet company KPI targets, through training nights, outside-hours team bonding activities and offering KPI rewards. - Wage control and correct payments through payroll management. - Controlling stock loss, while preventing theft and waste. - Performing key holder duties such as opening/closing and attending alarm call-outs. - Maintaining company Health and Safety policies through staff training, risk assessment meetings and regular fire alarm and fire drill tests. - Construction and advertising of company promotional and sales materials in order to best maximise sales target goals. - Management over thirty staff in a large three floor, 7,000 sq ft building. Average annual turnover of £4,000,000 Key achievements • 100% footwear stocktake pass rate 2003 to 2005, 2007, 2010 and 2012 to 2014. • 100% mystery shopper pass rate 2009 to 2016 • Fulham branch record daily sales achieved (December 24th 2006, 28k) • Fulham branch record weekly sales achieved (123k, 2006) Reason for Leaving: To embark upon a new challenge. Show less