Corporate Solutions Lead

• Sep 2021 - Present

Senior Business Analyst

• Sep 2016 - Sep 2021

In my current role as Senior Business Analyst at Waikato Regional Council (WRC), I am responsible for the planning and delivery of new business solutions and process to internal and external stakeholders. This role supports, coaches and mentors others through the application ofbest practice knowledge and expertise, and is focused on the improvement ofthe performance of WRC.Responsibilities • Developing and implementing business focused solutions that meet the requirements of both internal and external stakeholders, with an ongoing focus on process optimisation and alignment with organisational strategy. • Ensuring business requirements for new solutions are assessed, documented and agreed with stakeholders following established best practices.• Undertaking effectiveness reviews, process audits and maturity assessments on business processes and solutions.• Maintaining an ongoing focus on continuous performance improvement..• Participation in project planning, delivery and management, and taking a lead technical specialist role when required.Key Achievements• Streamlined the feedback and complaints process to capture and manage workflows in one system used across the Waikato Regional Council.• Streamlining the enquiries and request for service process and reporting across the organisation to increase service quality and customer satisfaction. • Implementation of the customer model to the organisations strategic IS platform IRIS to meet business needs and best practise data maintenance processes.

Business Process Expert

• Jun 2015 - Sep 2016

As a Business Process Expert (BPE) my role involved providing an enterprise link between all areas of LIC business in relation to Business Process integrity, providing leadership in identifying methods and frameworks to achieve continuous improvement and operational maturity. Responsibilities• Applying business architecture principles to identify key business impacts, mitigate potential risks and ensure strategic alignment for new business opportunities. • Developing business impact documents to support the commercial roadmap for new opportunities.• Identifying new methods and frameworks for continuous improvement across the LIC business and supporting the implementation of these. • Identifying opportunities for improvements to business processes, as well as gathering/documenting business requirements, modelling new process flows and supporting change management processes.• Supporting project planning phases and monitoring development milestones. • Facilitating workshops with key parties to ensure alignment across business units when implementing changes.• Engaging with both internal and external stakeholders impacted by new opportunities/process improvements.Key Achievements• Developed extensive experience in the international commercialisation process for LIC’s primary software product. • Played a key role in monitoring development milestones and deliverables for local upgrades to LIC’s primary software product.• Supported strategy development for over 5 new commercial opportunities within LIC.

WEB/ EDM Systems Analyst

• Aug 2014 - Jun 2015

Responsibilities• Providing technical expertise relating to website and digital marketing systems, in support of sales and marketing activities.• Providing analysis and recommendations for improving web/digital/EDM systems.• Contributing to the planning, analysis and implementation of new systems/processes as required.• Managing customer databases and ensuring best practices for maintaining a high quality, engaged customer base.• Liaising with external vendors for new marketing-related developments, which involved translating business requirements to technical specifications and vice versa. • Business case development and presentation of recommendations to management.Key Achievements• Provided recommendations on implementing Google AdSense advertising network, leading to returns of over $200,000 per annum.• Recommended and actioned an email database cleanse, which decreased bounce rates and increased open rates across over 19 million emails sent each month by the Torpedo7 Group.

Business Analyst

• Jan 2013 - Aug 2014

Responsibilities• Gathering and assessing requirements for new IT and/or technology projects. Converting high level business requirements (milestones / epics) into user level stories.• Coordinating and monitoring the integration of new information systems.• Managing the automation of previously manual IT processes.• Analysing existing business processes and recommending improvements for greater efficiency. • Identifying business needs and determining solutions to business problems.• Documenting process improvements and communicating the impact of these to the wider team and higher management.• Applying the agile methodology to the SDLC to produce high quality systems that meet or exceed customer expectations, based on customer requirements.• Provide root cause analysis and problem solving in relation to web/e-commerce issues. • Evaluating and communicating Google Analytics website reporting data across a portfolio of affiliate websites.Key Achievements• Played a key role in assessing processes for dispatched goods, where suggested changes resulted in reducing processing time by 40-50%.• Implemented a KPI monitoring tool and created new KPIs across the business.• Developed a streamlined model for email generation and deployment, which decreased the number of email campaigns sent out incorrectly and past deadlines.

Senior Website Administrator

• May 2009 - Jan 2013

Torpedo7 – Website Administrator May 2009 – August 2014 Responsibilities• Working with the business to translate website requirements into suitable documentation for distribution to contractors to provide estimate costs and further software development.• Contributing to planning, creating, testing and deploying functions in website development.• Website IT support and maintenance services provided across the business, key to which was ensuring that customer website queries were responded to in a timely manner.• Website content management across Torpedo7’s portfolio of New Zealand and Australian desktop and mobile sites. Front end development to support creation of custom user interfaces using HTML, JavaScript and jQuery, as well as testing across browsers/devices.• Management of email marketing across the company’s portfolio of websites and evaluating/communicating email reporting data.• Management of customer mailing database, key to which was list analysis and creation of custom e-mailing segments based on inventory sales reporting data.Key Achievements• Developed strong analysis and reporting skills, which were critical to moving into my subsequent roles at Torpedo7.• Developed strong time management skills, which were required to manage competing priorities across 5 distinct websites (Torpedo7, 1-day, 1-daytee, 1-daycellar, 1-dayout).• Developed the ability to work in a fast paced environment and meet deadlines under daily time constraints.

Intern

• Dec 2008 - Feb 2009

3-month internship as part of a University paper, which involved the investigation of 3 research topics (Supply Chain Management, Adobe Creative Suite tools, Web development) within the business. 3-month internship as part of a University paper, which involved the investigation of 3 research topics (Supply Chain Management, Adobe Creative Suite tools, Web development) within the business.

Promotions Representative

• 2008 - 2009

Sales rep Sales rep

Hamilton City Council Surveying

• Mar 2007 - Mar 2008

Official surveyor Official surveyor

Waikato Students Union

• Apr 2006 - Aug 2007

Promotions co-ordinator Promotions co-ordinator

Pizza Maker/ Kitchen Hand

• Jan 2002 - Dec 2006