Experience

Porsche Financial Services, Inc.

• United States
• Financial Services
• 200 - 300 Employee

• Remarketing Advisor

  • Oct 2021 - Present



Sound Entertainment Experience

• United States
• Higher Education

• Professional DJ & Corporate Event Contractor

  • Oct 2017 - Present

  Ensuring that services planned for the specific event are available and setup entirely. Maintain company rules and standards for Disc Jockey service. Ability to maintain professionalism throughout the events while keeping the guests entertained consistently. Ensuring that services planned for the specific event are available and setup entirely. Maintain company rules and standards for Disc Jockey service. Ability to maintain professionalism throughout the events while keeping the guests entertained consistently.



Apple

• United States
• Computers and Electronics Manufacturing
• 700 & Above Employee

• Applecare Advisor

  • Mar 2019 - Apr 2022



Magic Memories

• New Zealand
• Technology, Information and Media
• 300 - 400 Employee

• Professional Photography and Retail Sales

  • Aug 2017 - Mar 2018

  -Captured professional photography for tourists to explore and purchase. -Trained to maintain company standard photography. -Recognized for providing excellent customer service. -Captured professional photography for tourists to explore and purchase. -Trained to maintain company standard photography. -Recognized for providing excellent customer service.



AT&T

• United States
• Telecommunications
• 700 & Above Employee

• Team Lead and Escalations Manager/Universal Agent

  • May 2015 - Mar 2017

  -Perform daily floor management of the call center which consisted of a total of 55 employees -Direct agents during escalation calls for proper issue resolution ensuring an efficient customer experience -Partner with Tier II and Tier III peers to resolve complex problems requiring escalation -Maintain issue logs to identify recurring problems using trouble ticketing system and follow up diligently to ensure swift resolution -Assist with resolving internet and phone related issues providing over the phone technical support to enterprise customers -Provide end-user software support and troubleshooting for the varies enterprise products offered such as Skype for Business, WebEx, and AT&T Connect Show less



Old Navy

• United States
• Retail
• 700 & Above Employee

• Sales Supervisor/Associate

  • Sep 2014 - May 2015

  -Provided additional assistance to employees on the sales floor and managed training for new employees. -Buying in/pricing merchandise to be sold within the store -Monthly consolations and reviews on new merchandise ordered for the store -Trained as “In Charge” to assist and train new cashiers with emerging daily issues, as well as escorting registers to the counting room. -Trained in theft prevention and handling emergency situations. -Provided additional assistance to employees on the sales floor and managed training for new employees. -Buying in/pricing merchandise to be sold within the store -Monthly consolations and reviews on new merchandise ordered for the store -Trained as “In Charge” to assist and train new cashiers with emerging daily issues, as well as escorting registers to the counting room. -Trained in theft prevention and handling emergency situations.



Cinemark Tinseltown Movies 16

• United States
• Accounting
• 1 - 100 Employee

• Cashier/Box Office Worker/Usher

  • May 2013 - Jan 2015

  -Provide customers with exceptional customer service -Trained new employees in every floor position -Manage and maintained concession bar/cleaned dining areas and bathrooms -Register ready and certified in cash handling -Provide customers with exceptional customer service -Trained new employees in every floor position -Manage and maintained concession bar/cleaned dining areas and bathrooms -Register ready and certified in cash handling