Experience

Pest Detective

• Canada
• Consumer Services
• 1 - 100 Employee

• Customer Service Manager

  • May 2022 - Present

  Overseeing and running day-to-day operations for all of Pest Detective while resolving customer issues and maintaining current customer relationships. Responsible for managing a team of about 15 employees, both in the office and for remote working situations while training and onboarding new employees. Overseeing and running day-to-day operations for all of Pest Detective while resolving customer issues and maintaining current customer relationships. Responsible for managing a team of about 15 employees, both in the office and for remote working situations while training and onboarding new employees.



J&E McWilliams and Associates Ltd

• North Vancouver, British Columbia, Canada

• Bookkeeper

  • May 2016 - Aug 2022

  Responsible for recording transactions, managing accounts payable and receivable, entering and reconciling all invoices, expenses, and taxes, while maintaining 100% accuracy. Responsible for recording transactions, managing accounts payable and receivable, entering and reconciling all invoices, expenses, and taxes, while maintaining 100% accuracy.



Pest Detective

• Canada
• Consumer Services
• 1 - 100 Employee

• Customer Service Representative

  • May 2020 - Aug 2021

  Handled customer inquiries via phone, email, and live chat, providing accurate information on pest control services, pricing, and scheduling. Managed service requests, and appointments, and coordinated with technicians for prompt customer responses. Maintained detailed customer records in the CRM system. Handled customer inquiries via phone, email, and live chat, providing accurate information on pest control services, pricing, and scheduling. Managed service requests, and appointments, and coordinated with technicians for prompt customer responses. Maintained detailed customer records in the CRM system.



North Shore Pest Detective

• North Vancouver, British Columbia, Canada

• Technician

  • May 2017 - Aug 2019

  Responsible for client communication and ensuring all pest problems (Raccoons, Wasps, Rodents, Ants) were dealt with to the client’s satisfaction. Managed payments and sold customers further treatment options as necessary. Led team jobs on-site and provided training for new employees. Responsible for client communication and ensuring all pest problems (Raccoons, Wasps, Rodents, Ants) were dealt with to the client’s satisfaction. Managed payments and sold customers further treatment options as necessary. Led team jobs on-site and provided training for new employees.



BC Hockey

• Canada
• Spectator Sports
• 1 - 100 Employee

• Hockey Referee

  • Sep 2010 - May 2018

  Worked hundreds of games and learned how to handle all sorts of disputes between players, parents and coaches. Often called on to work the difficult games.

• BC Minor Hockey Referee Supervisor

  • Sep 2013 - Mar 2015

  Supervised and mentored young officials for North Vancouver Minor Hockey.



North Vancouver Minor Hockey Assocation

• Canada
• Spectator Sports
• 1 - 100 Employee

• North Vancouver Minor Hockey Peewee A1 Head Coach

  • Aug 2017 - Mar 2018

  Responsible for the development and well-being of the players. Planned and ran practices and devised game plans for games. Responsible for the development and well-being of the players. Planned and ran practices and devised game plans for games.