Experience

UTICA ACADEMY OF SCIENCE CHARTER SCHOOL

• United States
• 1 - 100 Employee

• Teacher and Grade Chair

  • ‏أغسطس 2017 - - الحالي

  As an ELA Educator for the Utica Academy of Science Charter School, it is my responsibility to design and implement a rigorous curriculum that is accessible to all of my students regardless of their learning abilities, while accommodating students with IEPs, 504s, and students that are English Language Learners (ENL). I am also the Grade Chair for the 7th grade, a role in which I act as a liaison between the Administration team and the 7th-grade staff. It is my responsibility to ensure my curriculum is aligned to all state standards, and that it prepares my students for the 7th Grade ELA State Test that is administered in the Spring.



MetLife

• United States
• Insurance
• 700 & Above Employee

• Claim Support Specialist

  • ‏يناير 2017 - ‏أغسطس 2017

  As a Claim Support Specialist, I was responsible for reviewing the work of, as well as coaching and providing feedback to Case Managers on a daily basis. In this role, I collated performance data to provide to my Unit Leader, and assisted with identifying performance trends. This position required proficiency with the entire Microsoft Office Suite, especially the Excel software; I frequently created and manipulated pivot tables and created various tools for Case Manager use. In this role, I would partner with the Learning & Development and Documentation team on work instruction and office training as needed. Also, this position required that I handle escalated calls from upset customers, and to resolve them in a professional manner. At times, when my Unit Leader was unavailable or away from work, I would be responsible for performing their normal managerial duties.

• Case Manager

  • ‏يناير 2014 - ‏فبراير 2017

  As a Case Manager, I was responsible for a case load of 90 - 100 Long Term Disability Claims, which I would process from start to finish. This position required that I confirm claimant employment information including salaries and job descriptions, and obtain medical information from various healthcare providers. Once this data was collated, it was my responsibility to review this information, engage the appropriate vocational and clinical resources as needed, and to render a decision on each claim based on the facts of the file, in conjunction with the Long Term Disability plan document. This position required frequent telephone interactions with claimants, employees, and healthcare providers, accurate and thorough documentation, and the ability to write professional, clear and concise decision letters that explained the plan provisions of the Long Term Disability document and why a claimant's medical information was insufficient to render an approval decision on their file.



Scholastic

• United States
• Book and Periodical Publishing
• 700 & Above Employee

• Technical Auditor

  • ‏يوليو 2013 - ‏نوفمبر 2013

  As a technical Auditor, I reviewed the hardware specifications and network infrastructures of schools and school districts in order to determine if they could successfully implement the Scholastic software, and would make recommendations that addressed weaknesses in their configurations. At times, this included assisting customers with identifying and assessing key components of their network infrastructure in order to expedite the audit process. As part of this role, I assisted with the development and maintenance of a customer database in order to enhance data integrity and to streamline business procedures. My interactions were with potential customers, and it was my responsibility that the audit process was professional, thorough yet expedient in order to ensure that a sale would be made.

• Technical Support

  • ‏أغسطس 2012 - ‏يوليو 2013

  As a Technical Support Agent, I was responsible for guiding technicians through server installations, as well as performing various troubleshooting steps in order to identify and isolate the cause of an error, and to then resolve the customer complaint. I also assisted technicians with server backups and restorations of student data for entire school districts. In this role, I frequently spoke with teachers with questions or concerns regarding the software I supported, or who had identified an error or software malfunction that needed to be addressed. This position required thorough documentation of all errors and troubleshooting steps that were taken in order to resolve the issue. This position was in a call center environment; as such, call lengths, hold times, agent availability, and calls taken were closely monitored and tied to employee ratings and recognition.