Aaron Caldwell, PMP
Customer Service Program Manager at Selex ES Inc.- Claim this Profile
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English Native or bilingual proficiency
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Italian Limited working proficiency
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Spanish Elementary proficiency
Topline Score
Bio
Zachary Wilson
Aaron is both innovative and motivated. He has excellent communication skills and is an absolute asset to any team. He dives into obstacles with dedication and vision and sees through even the most complex of issues to completion in his goal of total customer satisfaction.
Zachary Wilson
Aaron is both innovative and motivated. He has excellent communication skills and is an absolute asset to any team. He dives into obstacles with dedication and vision and sees through even the most complex of issues to completion in his goal of total customer satisfaction.
Zachary Wilson
Aaron is both innovative and motivated. He has excellent communication skills and is an absolute asset to any team. He dives into obstacles with dedication and vision and sees through even the most complex of issues to completion in his goal of total customer satisfaction.
Zachary Wilson
Aaron is both innovative and motivated. He has excellent communication skills and is an absolute asset to any team. He dives into obstacles with dedication and vision and sees through even the most complex of issues to completion in his goal of total customer satisfaction.
Credentials
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Agile Project Management
CourseraJan, 2022- Oct, 2024 -
Project Management Principles and Practices Specialization
CourseraSep, 2020- Oct, 2024 -
Certified Quality Engineer
ASQ - World HeadquartersJun, 2018- Oct, 2024 -
Project Management Professional (PMP)
Project Management InstituteDec, 2020- Oct, 2024
Experience
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Customer Service Program Manager
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Jul 2018 - Present
- Manages maintenance and repair programs - Maintains warranty contracts and loan pools to support thousands of Radio Navigation Aid systems across 7 continents - Develops SQL Database driven reports using PowerBI to report Customer Service and warranty performance - Collaborates with Engineering and Field Engineering teams to provide technical support - Manages maintenance and repair programs - Maintains warranty contracts and loan pools to support thousands of Radio Navigation Aid systems across 7 continents - Develops SQL Database driven reports using PowerBI to report Customer Service and warranty performance - Collaborates with Engineering and Field Engineering teams to provide technical support
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QuEST Rail LLC
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United States
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Appliances, Electrical, and Electronics Manufacturing
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1 - 100 Employee
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Quality Engineer
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May 2017 - Jul 2018
- Spearheaded effort for the implementation of ISO 9001:2015- Developed implementation plan with Director of Operations- Interfaced and coordinated repairs and RMAs with customers who had non-conforming material- Managed supplier relations to uncover root causes of non-conformance and drove improvement process to decrease defects- Designed supplier evaluation process- Maintained calibrated equipment for fitness of use and calibration cycle adherence
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Electronic Card Assembly and Test Supervisor
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Jun 2016 - May 2017
- Managed a team of 7 members on 2 production lines creating circuit boards and assemblies for the rail industry- Planned and scheduled shop order and customer order fulfillment as well as prototype production in conjunction with engineering teams- Collaborated with parties internal and external to the company to ensure the BOMs, drawings, and work instructions were correct to build products to their required specifications
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United States Air Force
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United States
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Defense and Space Manufacturing
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700 & Above Employee
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Avionics Technician
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Aug 2012 - Aug 2016
- Maintained a fleet of 15 unmanned aircraft. Worked cross-functionally with internal and external teams to troubleshoot problems. - Lead aircraft launch and recovery teams. - Coordinated and executed communication integrity checks with external departments. - Performed under pressure through two deployments, and used problem solving skills to create solutions in critical situations. - Maintained a fleet of 15 unmanned aircraft. Worked cross-functionally with internal and external teams to troubleshoot problems. - Lead aircraft launch and recovery teams. - Coordinated and executed communication integrity checks with external departments. - Performed under pressure through two deployments, and used problem solving skills to create solutions in critical situations.
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General Manager
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Aug 2010 - Aug 2012
- Worked side-by-side the owner of a small business, aiding in areas of scheduling maintenance, operations, logistics, customer relations, and human resources. - Operated the company independently for three months during the owner’s leave of absence. - Strengthened customer relations in over 60 locations, and helped promote future business. - Worked side-by-side the owner of a small business, aiding in areas of scheduling maintenance, operations, logistics, customer relations, and human resources. - Operated the company independently for three months during the owner’s leave of absence. - Strengthened customer relations in over 60 locations, and helped promote future business.
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Marketing Management Intern
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Jan 2010 - Jun 2010
- Collaborated with the company owner to analyze current markets. - Developed and implemented marketing strategies strengthening key products and services. - Successfully introduced new products and services. - Collaborated with the company owner to analyze current markets. - Developed and implemented marketing strategies strengthening key products and services. - Successfully introduced new products and services.
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General Motors
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United States
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Motor Vehicle Manufacturing
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700 & Above Employee
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Customer Relations Specialist
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Feb 2009 - Dec 2009
- Fielded 15-30 customer calls per day. - Resolved customer complaints and provided technical assistance. - Delivered exceptional customer support, restoring customer loyalty throughout company restructuring. - Fielded 15-30 customer calls per day. - Resolved customer complaints and provided technical assistance. - Delivered exceptional customer support, restoring customer loyalty throughout company restructuring.
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Education
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2014 - 2016
Southwestern College
Bachelor of Science (B.S.), Operations Management -
2010 - 2012
Community College of the Air Force
Associate of Applied Science, Avionics Systems Tchnology
Community
