Senior Client Services Manager | Performance

• Nov 2022 - Present

Client Services Manager

• Jan 2022 - Nov 2022

Director Of Public Relations

• Jul 2018 - Jan 2022

Membership Manager

• Mar 2019 - Sep 2021

Client Relationship Manager

• Feb 2017 - Feb 2019

• My employment with blueegg marks my first time working for a small, successful start-up business. • While my main remit has been managing existing clients, I have also rapidly become an adept User Researcher and gained an in depth understanding of Experience Design practices • Other tasks include – • Event Management • Business Development • Project Management • Team building and motivation • Content Design • Video Production • Podcast Production - host of Plastic Grass Square • Content Marketing • Social Media Show less

Cafe Manager

• Dec 2013 - Dec 2016

• Originally employed to be part of the opening team at Brewtown Newtown I moved to Gnome Café in early 2014 at the request of the business owners & returned to Brewtown in October 2014, again at the request of the business owners. • Managed all aspects of Front of House Service • Assisted in the hiring and training of new FOH Staff & Baristas • Assist General Manager in development and execution of wholesale pastry business • Working closely with other department heads to provide feedback, ideas and development of all food and beverage product served in both cafes • Managing procurement of paper, packaging and other consumables relevant to FOH & Barista team • Generating staff rosters and section assignments • Cash up procedures at end of day Show less

Waiter

• Sep 2013 - Dec 2013

My role as Waiter involved the following skills and responsibilities: • Greeting customers, seating them & managing a wait list for tables • Taking orders & delivering finished food and drinks to the tables • A short term role while I waited for a new business to open My role as Waiter involved the following skills and responsibilities: • Greeting customers, seating them & managing a wait list for tables • Taking orders & delivering finished food and drinks to the tables • A short term role while I waited for a new business to open

Cafe Manager

• Aug 2012 - Sep 2013

The main responsibilities and skills required in the role of Café Manager are: • Monitoring all aspects of food preparation, execution, front of house service & providing management support to the barista team lead by the Head Barista • All stock control & ordering except coffee supply • Generating seasonal menus, including costing dishes and writing recipes & plating guides • Providing specialist advice to coffee roasting team regarding green coffee sourcing, production roasting profiles and blend development • Providing advice to customers relating to coffee based beverages to drink onsite and coffee beans for use at home. Including tips for improving quality of their coffee when brewed at home. • Generating rosters • Management of staff performance – both positive and negative • Completing cash up procedures at the end of the day Show less

Shift Supervisor

• Nov 2011 - Oct 2012

The main responsibilities and skills required in the role of Shift Supervisor & Waiter are: • Monitoring all aspects of front of house, food and beverage service • Beverage stock control & ordering • Training new staff in Xanthi service procedures e.g. how to run their section, how to make cocktails, how to make coffee • Providing specialist advice to staff and customers relating to wine selection • Assigning sections to staff & determining table plans for Lunch and Dinner service • Taking bookings, organising functions, determining table availability • Completing cash up procedures at the end of the day Show less

Cafe Manager

• Feb 2011 - Nov 2011

This role, as Cafe Manager marked my return to hospitality after well over a decade working in other industries. My love of coffee and experience as an AASCA competition judge, coupled with a passion for food & delivering exceptional customer service is what led me back. I was mainly responsible for delivering all aspects of front of house service, as well as ensuring the rest of the waiting team were meeting standards set by myself and the business owner. I also spent considerable time training the barista team, establishing standards for the production and output of our espresso based drinks. Building an ever closer relationship with our coffee supplier we selected and installed new equipment and worked out an aging cycle for our custom blend that saw us always using coffee that was at it's peak. Unfortunately, I was made redundant from the business when the owner sold his other restaurant and returned to Plunge to manage it himself Show less

Regional Sales & Business Development Manager

• Sep 2001 - Jan 2011

I enjoyed a long and varied career with Sony, always working within their Business Solutions Division (BSD). This is a specialised business unit that offers highly technical stand alone products as well as fully integrated solutions across a variety of products & industries. My responsibilities changed and grew over time, starting as a Sales Coordinator working in support of the BSD indirect sales team and finishing as a Regional Manager responsible for all aspects of direct and indirect sales and business development in NSW and the ACT. As you can see from the table above, I held a number of positions within the business and consequently developed a varied skill set. It was at Sony that I discovered a passion for training staff. Whether it was how to use the latest equipment or improving their sales skills, I thoroughly enjoy sharing my knowledge & passions with others. I was able to develop high level negotiation skills that allowed me to successfully close orders both large and small. This also meant I was able to manage and meet sales targets and budget requirements with ease. Again, my passion for exceptional customer service saw me take on additional responsibilities on a regular basis that involved liaising with local senior management & senior management across a number of international territories to execute special trips and factory tours for Australian customers Show less