Experience

Redfin

• United States
• Real Estate
• 700 & Above Employee

• Associate Agent

  • Apr 2022 - Present

  As an Associate Agent, I am contracted as a support primarily to Lead Agents working side by side. I utilize a variety of my acquired skills and experience attending and booking property showings, conducting open houses, attending inspections and walkthroughs and much more. Communication, organization, and relationship building are key and make this position a great fit. As an Associate Agent, I am contracted as a support primarily to Lead Agents working side by side. I utilize a variety of my acquired skills and experience attending and booking property showings, conducting open houses, attending inspections and walkthroughs and much more. Communication, organization, and relationship building are key and make this position a great fit.



Self-Employed Business

• Medical Equipment Manufacturing
• 100 - 200 Employee

• Personal Assistant and Caretaker

  • Apr 2018 - Dec 2019

  • Personal assistant, driver, and caretaker performing various tasks, errands, and chores. • Maintain property landscaping and complete handyman projects within my skill level. • Organize and schedule appointments. Arrange and hire contractors, manage daily needs of client. • Communicate and manage any issue before there is a problem to address. • Personal assistant, driver, and caretaker performing various tasks, errands, and chores. • Maintain property landscaping and complete handyman projects within my skill level. • Organize and schedule appointments. Arrange and hire contractors, manage daily needs of client. • Communicate and manage any issue before there is a problem to address.



Steps Real Estate Colorado

• Operations Manager

  • Oct 2017 - Mar 2018

  • Provided administrative support for the real estate office, over 12 agents, and owner. • Responsible for all business operating decisions. • Maintained organization over all areas of the office and business. • Significantly cut office expenses through careful review of available reports and documents. • Scheduled educators, vendors, and created a useful education & events calendar. • Paid vendors, updated spread sheets, balance accounts, kept licenses and insurance policies current. • Other responsibilities include personalized agent support, collaborative marketing and social media outreach, file organization & document management, directing calls and maintaining phones. Show less



Homes Sales Company

• United Kingdom
• Consumer Services

• Resident Property Manager- Self StorageOne

  • Apr 2015 - Jul 2017

  • Managed fast paced self-storage property with more than 650 units and tenants. • Significantly improved organization of leasing office by implementing easy to follow filing system. • Increased lead generation and brand exposure with local community merchants and businesses. • Collected and analyzed information about our competitors and devised a strategic marketing plan. • Understand, execute, and review lease/rental agreements. • Devised a thorough file review process eventually used throughout the company. • Decreased costly collections, compliance issues, and negative losses by improving customer service and communication with clients. • Increased occupancy by more than 6%. Improved customer service and boosted secret shop scores nearly averaging 100%. Show less



Long & Foster Companies

• United States
• Real Estate
• 200 - 300 Employee

• Branch Administrator

  • Nov 2013 - May 2015

  • Oversaw high volume real estate office and provided administrative support over 15 agents. • Collected and processed earnest money, commission checks, and reviewed files for approval. • Provided agents with information for better utilization of company tools/resources. • Ensured customer service remained a priority for company growth through effective agent scheduling. • Answered phones and directed calls accordingly. • Organized document storage for ease in accessing and purging files. • Assisted with agent orientation and on-boarding process. • Designed weekly email marketing campaigns for optimal exposure of new listings. • Exclusive personal assistant for agents needing help outside of office hours when requested. Show less



Carroll Community Bank

• United States

• Teller

  • Jan 2013 - Nov 2013

  Responsible for providing high level of customer service and creating customer experience. Understand products, services, and promotions of the bank to ensure customers banking needs are met. Safely and carefully handle large sums of money and maintain confidentiality of private information of customers. Responsible for providing high level of customer service and creating customer experience. Understand products, services, and promotions of the bank to ensure customers banking needs are met. Safely and carefully handle large sums of money and maintain confidentiality of private information of customers.



Floyd's 99 Barbershop

• United States
• Consumer Services
• 500 - 600 Employee

• Stylist

  • Apr 2011 - Sep 2012

  Provide high level of customer service and technical skills. Demonstrate effective communication skills. Attend education opportunities to ensure customers are well educated and confident in hair care choices. Have basic understanding of marketing necessary for both personal and salon growth. Provide high level of customer service and technical skills. Demonstrate effective communication skills. Attend education opportunities to ensure customers are well educated and confident in hair care choices. Have basic understanding of marketing necessary for both personal and salon growth.



Michael's Signature Salon

• United States
• Consumer Services

• Stylist

  • Jan 2011 - Apr 2011

  My goal was to provide the best customer service while being current on my skills in cutting, color and styling. Communication skills are a must. I was expected to understand the products carried by the salon so that I could make specific hair care recommendations. Marketing myself to my clients as a way to generate personal and salon growth was very important. I also assisted the owner with his clients when needed, helped with marketing and performed receptionist duties when needed. My goal was to provide the best customer service while being current on my skills in cutting, color and styling. Communication skills are a must. I was expected to understand the products carried by the salon so that I could make specific hair care recommendations. Marketing myself to my clients as a way to generate personal and salon growth was very important. I also assisted the owner with his clients when needed, helped with marketing and performed receptionist duties when needed.



All Pro Hair and Nails

• Self employed stylist

  • Apr 2007 - Oct 2010

  As a self employed stylist, I carried both roles of an independent owner, and stylist. I was responsible for marketing, book keeping, ordering, business building and reception duties. I took part of a local professional leads group to further grow my network and professional skills. As a stylist I was responsible for performing current cuts, colors and styles and effectively communicating with my clients. As a self employed stylist, I carried both roles of an independent owner, and stylist. I was responsible for marketing, book keeping, ordering, business building and reception duties. I took part of a local professional leads group to further grow my network and professional skills. As a stylist I was responsible for performing current cuts, colors and styles and effectively communicating with my clients.



Starbucks

• United States
• Retail
• 700 & Above Employee

• Barista/Shift Supervisor

  • Jul 2006 - Oct 2007

  as I barista communication and customer service skills were of utmost importance. As a shift supervisor I was responsible for assisting in training, merchandising, closing and opening duties and maintaining the safe as I barista communication and customer service skills were of utmost importance. As a shift supervisor I was responsible for assisting in training, merchandising, closing and opening duties and maintaining the safe



Regis Corporation

• United States
• Consumer Services
• 700 & Above Employee

• Cost Cutters Salon Manager, Senior Manager, Educator for Regis Corporation and Paul Mitchell

  • Jan 2001 - Apr 2007

  With Cost Cutters, I fully took part of every opportunity they had to offer. I successfully lead 6-14 employees and multi-managed 2 salons. I started as a stylist and ended my position as a senior member of management and educator on behalf of Regis and Paul Mitchell Systems. My duties as a senior manager included growing my own salon and developing my staff, managing inventory, conducting meetings along with employee reviews and documentation. I also was expected to schedule effectively to accommodate the business we had as well as the business we were working to achieve. Hiring and training all of my own staff was key in the growth I successfully experienced. Additionally, I trained new members of management and helped those that were struggling by making salon visits on behalf of my district manager. I educated on Regis cutting, color and style techniques for our company and in beauty schools. This also lead to recruitment opportunities for future professionals. The same objectives were also met for Paul Mitchell systems.Being an active educator gave me the opportunity to travel to various markets and educational events. Show less