Experience

Virgin Trains Ticketing

• Travel Arrangements
• 300 - 400 Employee

• Business Support Manager

  • Sep 2014 - Present

  Non-Regional  Payroll team support with data tool creation and admin for reconciliation and audit.  Payroll exemption reporting and system data conversion for upgrade initiatives.  Payroll support to upgrade of Payroll Management System  Auditing Internal Customers and External Suppliers on health, safety and food hygiene practices.  Auditing Internal Customers and External Suppliers on Process based practices.  Fraud investigation and prevention, including evidence pack creation and… Show more  Payroll team support with data tool creation and admin for reconciliation and audit.  Payroll exemption reporting and system data conversion for upgrade initiatives.  Payroll support to upgrade of Payroll Management System  Auditing Internal Customers and External Suppliers on health, safety and food hygiene practices.  Auditing Internal Customers and External Suppliers on Process based practices.  Fraud investigation and prevention, including evidence pack creation and management.  Run a Mystery Shopper audit fraud prevention initiative onboard.  Using bespoke IT systems.  Corporate wide cash reconciliation by individual staff member (Catering and Retail)  Staff performance management with direct-line Management.  Supply real time staff movement and financial performance to line-management.  Administration and data analysis on bespoke IT systems.  Data and trend analysis over the different West Coast Station teams.  Report writing and creating bespoke report building programs for all internal customers  Financial monitoring across internal teams and suppliers.  Provide internal coaching and training.  Provide information and guidance to other teams internally and externally.  Provide Retail Compliance as well as Virgin Trains Accounts with technical assistance on Trend analysis and usage of IT Systems.

• Auditor, Compliance Team

  • Jul 2011 - Present

   Auditing Internal Customers and External Suppliers on health, safety and food hygiene practices  Auditing Internal Customers and External Suppliers on Process based practices.  Using bespoke IT systems.  Administration and data analysis on bespoke IT systems  Report writing  Financial monitoring across internal teams and suppliers  Providing internal coaching and training  Provide information and guidance to other teams internally and externally