Mortgage Loan Officer

• Apr 2021 - Present

Assistant Tasting Room Manager

• Mar 2019 - Mar 2020

Directed daily tasting room operations with oversight of staffing, policies and procedures, and customer service focused on sales and service to optimize profitability and growth. High Quality Service - Championed exemplary service focused on strengthening relationships, identifying customer preferences to meet their needs, and training of staff to emphasize accountability, self-improvement, and service. Sales & Revenue Growth - Drove top performance to consistently exceed their sales goals by up to 50% every month, despite a significant reduction in tourism traffic to Napa Valley. Led sales team to enhance tasting room revenue by 23% YoY. Continuous Improvements - Led multiple improvement initiatives to optimize growth, reduce costs and enhance customer satisfaction System Amplification - Piloted a new organization system that increased productivity and efficiency and saved 2-4 hours weekly for employees in multiple departments. Social Media Improvement - Successfully achieved movement on customer feedback on social media to move the business from #6 to the top #1 spot on Trip Advisor in St. Helena within 9 months. Referral Program - Revamped the outreach and referral program with neighboring wineries to enhance referral traffic by 40%. Team Leadership - Advocated for new sexual harassment program that resulted in 3 employees quoting that the new program had significantly improved their work experience. Personalized Services - Proactive in hosting private tastings and conducting winery tours. Show less

Resident Mixologist

• Nov 2014 - Nov 2019

Capably managed member events, blog posts, recording of promotional videos, creation of recipes for bar club shipments, and host of educational events in the bar shop. Marketing & Promotions - Authored cocktail recipes to accompany bar club shipments, development of weekly blog posts, and tutorial videos for the website - all focused on enhancing sales and business development. Revenue & Club Growth - Achieved a 30% increase in bar club memberships with a 25% increase in member retention over five years. Sales Promotions - Innovative in developing sales promotions in the bar shop that realized a 15-20% increase in retail sales. Education Events - Hosted cocktail and spirits educational events that were consistently sold out, while adding another revenue stream and promoting new club members and retention of current members. Show less

Wine Curator II

• Oct 2015 - Feb 2019

Managed daily tasting room operations, hosting of wine tastings, sales, event planning, and customer service. Wine Sales - Achieved consistent leadership in the Top 3 for wine sales and top 2 for wine club conversions each month. The tasting room escalated sales revenue by 15% and club conversions by over 20% each year of employment. Wine Club Events - Took on Events Manager role while occupant was traveling for a year, assuming leadership of special events for wine club members and many of the management duties, for cost savings until her return. Continuous Improvements - Led multiple projects to enhance profitability and growth: Wine & Cheese Pairing - Piloted a wine and cheese pairing program from scratch that introduced a new revenue stream with an 80% profit margin and enhanced the value of wine club memberships. Staff Training Videos - Pioneered a series of training videos for the staff focused on preparation of cheese plates to improve consistency and reduce waste. Art Sales - Succeeded in sales of more art than any other Wine Curator at the gallery. Recognition - Tasting Room Staff were voted the "friendliest and most knowledgeable tasting room staff of any winery in Napa or Sonoma" out of 1000 wineries for three years. Show less

Proprietor

• Feb 2015 - Dec 2015

Solely responsible for creating the bar program from the ground up including remodeling of the building, sourcing ingredients, creating relationships with distributors, building menus, creating protocols, operations and all other aspects of business management. Solely responsible for creating the bar program from the ground up including remodeling of the building, sourcing ingredients, creating relationships with distributors, building menus, creating protocols, operations and all other aspects of business management.

Server

• Mar 2014 - Dec 2014

Delivered impeccable Michelin-rated standards of service and food safety at top-rated restaurant with high-profile, celebrity guests. Customer Service - Recognized for anticipating guest needs, providing stellar services in high-stress environment. Special Recognition – Served the late Robin Williams, who commented that “my service specifically made for one of the most pleasurable dining experiences of his life.” Promotion – Promoted from food runner to server faster than almost any other employee in company history. Show less