Survey Operations Manager

• Jan 2022 - Present

Survey Scheduling Coordinator

• Mar 2021 - Jan 2022

The Texas EMS, Trauma & Acute Care Foundation (TETAF) is a 501(c)(3) nonprofit organization that supports the development of the state's trauma, emergency, and perinatal health care system. TETAF provides designation surveys, advocacy, and educational opportunities throughout Texas. I facilitate and maintain the relationship between healthcare facilities and their designated surveyor teams.

Program Manager, ARC Experience

• Feb 2019 - May 2020

Austin Regional Clinic is a multi-specialty group offering accessible, reliable, and convenient healthcare to individuals and families in the central Texas community. As the program manager of the ARC Experience, I manage and coordinate an internal training, communication, and recognition program focused on cultivating a company wide commitment to best in class patient service. Austin Regional Clinic is a multi-specialty group offering accessible, reliable, and convenient healthcare to individuals and families in the central Texas community. As the program manager of the ARC Experience, I manage and coordinate an internal training, communication, and recognition program focused on cultivating a company wide commitment to best in class patient service.

Member Solutions Manager

• Oct 2016 - Dec 2018

GLG is the world’s leading B2B platform connecting professionals with expertise. We connect thousands of clients to the largest global network of subject-matter experts across every sector. We bring the power of insight to every great professional decision. Personally, I managed the Member Solutions Team - a front-line service team that supports Council Members with their GLG relationship. GLG is the world’s leading B2B platform connecting professionals with expertise. We connect thousands of clients to the largest global network of subject-matter experts across every sector. We bring the power of insight to every great professional decision. Personally, I managed the Member Solutions Team - a front-line service team that supports Council Members with their GLG relationship.

Guest Experience Manager

• Feb 2015 - Jul 2016

* Cast Leader for a team of approximately 440 Photographers, Coordinators, and Trainers. Primary point of contact for approximately 30 Homeroom Cast assisting with personal and career development. * Communication and Cast Recognition liaison. * Full participant in 8 week Leadership training experience focusing on personal development, management competencies, and feedback rich mentoring. Developed relationships and supported diverse entertainment areas through Disney Photo Imaging, Character Entertainment, and 3rd Party Entertainment Atmosphere.

Advanced Excursion Guide

• Sep 2010 - May 2015

* Coordinated and led a team of approximately 35 individuals who ensured the safe and efficient use of operational resources pertaining to a premium guest experience at the Walt Disney World Resort. * Designed and implemented effective coordination plans for all aspects of this operation. * Directly booked experience, specializing in guests with special needs, large group bookings, and special events. * Responded to and resolved guest concerns both pre and post experience by phone and email. * Created and managed an image database for use in external marketing and internal communication. * Produced and executed procedures to recognize outstanding achievement in photography by peers.

Guest Correspondence Associate

• Jan 2010 - Oct 2010

Processed, researched, and responded to external correspondence regarding complex parks and resorts issues. Position required a comprehensive knowledge of the Walt Disney World Resort pertaining to the overall guest experience. Demonstrated ability in conflict resolution and guest service recovery. Participation in administration of the Give A Day, Get a Disney Day Marketing program where team successfully cultivated a corporate relationship with an outside non-profit organization (HandsOn Network).

Operations Host

• Nov 2008 - Jan 2010

Dream Squad Host

• Jan 2008 - Oct 2008