Experience

Tantasqua Regional School District

• Primary and Secondary Education
• 100 - 200 Employee

• System Network Administrator

  • May 2014 - Present

  • Responsible for maintaining servers, databases, workstations, network equipment, and peripherals • Responsible for network infrastructure including routers and switches• Assisting faculty and staff members in a professional and timely manor• Working with administration to integrate technology projects



AKUITY Technologies

• Pakistan
• Information Technology & Services

• Helpdesk Technician

  • Jun 2013 - May 2014

  • Oversee helpdesk ticketing system• Assist customers directly by answer phones and emails• Assist customers through remote sessions and by walking through procedures• Support day to day functions for staff from multiple companies• Interfaced with Active Directly to include users and groups• Interfaced with Exchange Management Console to include mailbox creation and basic troubleshooting• Dealt with vendors to coordinate needs



OVERLOOK MASONIC HEALTH CENTER INC

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Network Support Specialist

  • Aug 2011 - Jun 2013

  • Oversaw helpdesk ticketing system, answering phones and emails• Provided level 2 support to staff and residents of multiple facilities• Maintain and upgrade Cisco networking equipment• Interface with an Active Directory system to include users and groups• Maintain Windows server environment to include updates and upgrades• Customer service, communicating with internal and external customers



OFS

• United States
• Telecommunications
• 700 & Above Employee

• IT Assistant

  • May 2010 - Aug 2011

  • Provided day-to-day technical support to employees for network infrastructure and desktop systems, software and hardware • Installed, configured and troubleshot workstations, servers and network issues



Polar Beverages

• United States
• Food & Beverages
• 200 - 300 Employee

• IT Assistant

  • Sep 2008 - May 2009

  • Upgraded computer software and hardware• Repaired PDAs used for ordering and scanning product