Experience

Richard Milburn Academy
• United States
• 1 - 100 Employee
• Campus Advisor

  • Aug 2023 - Present

Volusia County School District
• United States
• Primary and Secondary Education
• 700 & Above Employee
• Campus advisor (Deltona High School/ Assistant football coach)

  • Aug 2020 - Aug 2023


Convergys

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Team Lead/ Quality Associate

  • Nov 2011 - Aug 2020

  I perform call and e care monitoring and provide trending data to our operations, management and Sr. Management staff. I use quality monitoring data to trend, track, compile for team and individual performance. I participate in our client calibration session once a month and initiate and facilitate 12 calibration sessions a month for our Voice and E-Care teams. Provide feedback to Team Leads on progression and actionable items to improve quality performance Maintain high energy, customer focused, and always engaging with the operations team to ensure sucess. Show less



Frontier Communications

• Telecommunications
• 700 & Above Employee

• Customer Service Associate

  • Jul 2009 - Feb 2011

  I was responsible for handling inbound calls with customer's calling about billing, setting up new service while running credit checks to see if a deposit was required, and setting up appointments for service issues. I was responsible for handling inbound calls with customer's calling about billing, setting up new service while running credit checks to see if a deposit was required, and setting up appointments for service issues.



Orlando Sanford International Airport (SFB)

• United States
• Airlines and Aviation
• 1 - 100 Employee

• Passenger care agent/Passenger service agent

  • May 2005 - Jun 2007

  I was responsible for taking passengers on to and off the aor crafts in wheel chairs that needed extra assistance. I assisted them with getting their luggage and helped them to their rental cars. As a passenger service agent i was responsible for onloading and off loading passengers and crew. I ensured that the cleaning crew was finished in a timely manner so that we could get the next flight out on time. When planes weren't coming in i was checking passengers in, upgrading passengers to first class if available, and tagging their bags to the proper destination after check in is complete. Show less