Experience

Hostgator.com

• United States
• Technology, Information and Internet
• 100 - 200 Employee

• Linux System Administrator

  • Sep 2009 - Present

  Live Monitor -Responsible for monitoring live a server farm of over 10,000 servers across multiple data centers and continents -Incoming/outbound attack analysis and mitigation utilizing a combination of Apache and Nginx -Ensuring Apache, cPanel, MySQL stability for customers and end users System Monitor -A liaison between Live Monitors and customers, assisting in providing understanding and resolution of common resource issues -Direct maintenance of minor services on… Show more Live Monitor -Responsible for monitoring live a server farm of over 10,000 servers across multiple data centers and continents -Incoming/outbound attack analysis and mitigation utilizing a combination of Apache and Nginx -Ensuring Apache, cPanel, MySQL stability for customers and end users System Monitor -A liaison between Live Monitors and customers, assisting in providing understanding and resolution of common resource issues -Direct maintenance of minor services on live servers, disk space quotas, CPU resource usage, memory usage, MySQL databases Internal Support -Background support of live Chat and Phone agents via internal messaging -Aid agents with complex customer provided issues in real time -Assist in training for new agents to address more common issues Quality Assurance -Trained and developed new live support agents, focusing on identifying patterns via customer interactions -Assisted with escalated technical and service related issues exercising soft skills via phone, chat, and email Show less