Account Executive

• Jun 2023 - Present

Recruitment Consultant

• Nov 2022 - Jun 2023

IT Career Consultant

• Mar 2022 - Oct 2022

Sales Specialist

• Mar 2019 - Mar 2022

Sales Team Lead (Secondment)

• Mar 2021 - Dec 2021

Core Objective:To assist in the development, performance and maintenance of the activities of the Sales Retention Department (Loyalty) with responsibility for the day to day activities of different teams.Responsibilities:Focused on behaviours and strategy needed to improve performance. Completed a minimum of one 1:1 coaching sessions per week with each employee.Managed a minimum of 12 agents on multiple teams over a 9 month secondment period.Completed two daily huddles with my sales manager and team leads to communicate trends as well as gain commitments and set goals.Monitored recorded calls to ensure agents commitments/goals were met and quality customer service was being provided. Analysed department productivity by focusing on average handling time, after call work and our main efficiency metric set out by the department.Completed three morning briefs/week training teams on new processes and kept them up to date with new communications. Defused escalated customer situations calmly and courteously.Regular Inter-departmental collaboration with the Compliance team to ensure all agents are adhering to ComReg’s set of guidelines. Create and present powerpoint presentations to our team on new and changing processes.Prepare multiple reports on Productivity and KPI’s daily to keep agents and sales managers up to date on retention/sales progress and performance. Show less

Sales Executive |Ireland| Helping Salespeople Spend More Time Closing & Less Time Prospecting

• Sep 2018 - Sep 2019

"Spend more time closing, less time prospecting." Our mission is to source and provide the worlds best Lead Generation services and practices for our clients. We are constantly partnering with forward-thinking businesses so that we consistently provide our clients with leading 21st Century Lead Generation for their 21st Century Marketing and Sales Executives. As a result, we have the best social selling service in the market, that brings both sales execution and marketing activities onto the same platform, and on the same page. Many Mangoes have proven to be 77% cheaper than the average LinkedIn ad CPC and yield more highly engaged sales leads than any LinkedIn outreach efforts we have come across... so far. How do you perform? Analyse how many new-business meetings your team are performing each week, how many conversations they're having with decision makers, how many people are clicking where you want them to, and what impression you are leaving? Show less

Clontarf Experience Executive

• Aug 2017 - Mar 2019

To ensure guest satisfaction both pro-actively and reactively. To increase the standing on TripAdvisor.ie encouraging satisfied guests to place positive reviews online. Building a strong, positive face-to-face relationship with consumers, to aid up-selling of products/services.To collate complaints from TripAdvisor and comment cards following up with dissatisfied guests, offer compensation were required; all of which must be confirmed in writing to the guest.Responsible for the overall satisfaction for high profile client relationships within multiple departments.Providing an active and visible presence for all guests ensuring their experience was exceptional. Show less

Assistant Manager of Conference & Event's

• Sep 2017 - Apr 2018

Forecasting wages on a weekly basis ensuring they remain in line with budgeted wage percentage and to take appropriate action when above budget.Ensuring a high level of health and safety throughout the department by constant monitoring and taking appropriate preventative action.Assisting to control departmental costs including linen orders, AV equipment hire and adequate staffing.Draw up rosters on a weekly basis in line with business needs and to complete TMS (Time-point Management System) for all banqueting staff.Anticipating guests needs whenever possible, in turn enhance guest satisfaction.Promoting good team relations in the department ensuring fairness and consistency in all dealings with team members. Show less

Conference & Events Supervisor

• Aug 2016 - Sep 2017

Assisting the smooth running of the conference and banqueting department, delivering a high standard of service and customer satisfaction. Providing a visible and active presence to ensure all customer requests and queries are responded to promptly and effectively. Key Achievements:- Ability to lead, multi-task and make sound decisions in a fast paced environment.- Professional approach and outlook.- Excellent communication and interpersonal skills.- Strong decision making and problem solving skills.- Motivated and goal orientated.- Excellent organisation skills with a keen eye for detail.- Ensuring the best levels of customer care and service is delivered at all times. Show less

Personal Training & Fitness Instructing

• Mar 2015 - Sep 2016

National Qualification in Exercise, Health Studies and Personal Training (EQF Level 4).Irish National Pool Lifeguard Qualification.Teaching multiple fitness classes to groups of 20 including TRX, Spinning and Aqua Aerobics.

Food and Beverage Assistant

• Aug 2014 - Sep 2016