Guest Services Manager

• Mar 2016 - Present

Assistant Front Office Manager-Residence Inn by Marriott Beverly Hills

• Jan 2013 - Mar 2016

Responsible for all duties of the front desk operation which includes: staff training, inter-department communications, market inventory tracking, and guest opportunity resolution. Work closely with upper management to initiate new programs to increase guest satisfaction scores. Responsible for all duties of the front desk operation which includes: staff training, inter-department communications, market inventory tracking, and guest opportunity resolution. Work closely with upper management to initiate new programs to increase guest satisfaction scores.

Guest Relations Coordinator- SLS Hotel at Beverly Hills

• Jan 2010 - Aug 2012

Created position to better service the hotel’s membership guests, increase overall guest satisfaction scores, and build a strong base of repeat guests. Responsibilities included contacting all Starwood Preferred Members prior to their arrival, organizing their requests in advance, following up with the guests during and after their stay, and encouraging guests to write reviews online. Served as an official liaison for new guest satisfaction initiatives and bridged gaps between various departments. Show less

Blog Writer/ Trade Marketing Assistant- MTV Philippines

• Sep 2008 - Sep 2009

Assisted Trade Marketing manager with the development and implementation of presentations to large and small clients. Defined media values to potential and existing partners. Increased traffic to the official website while acting as MTV Philippines’ official event blogger; which in turn increased value for ad space. Increased brand loyalty by implementing the creation and maintainment of company fan pages Assisted Trade Marketing manager with the development and implementation of presentations to large and small clients. Defined media values to potential and existing partners. Increased traffic to the official website while acting as MTV Philippines’ official event blogger; which in turn increased value for ad space. Increased brand loyalty by implementing the creation and maintainment of company fan pages

Front Office Supervisor- Marriott's Newport Coast Villas

• Dec 2004 - Aug 2007

In addition to managing the daily operations of the Front Office, I was responsible for hiring, scheduling, and motivating a staff of 25 associates. I built a solid reputation for effective problem solving with guest recovery opportunities. I Improved satisfaction scores by improving or eliminating process defects within the front office. In addition to managing the daily operations of the Front Office, I was responsible for hiring, scheduling, and motivating a staff of 25 associates. I built a solid reputation for effective problem solving with guest recovery opportunities. I Improved satisfaction scores by improving or eliminating process defects within the front office.