Loan Officer

• Sep 2022 - Present

Mortgage Loan Originator NMLS# 1594370

• Dec 2019 - Sep 2022

Approves mortgage loans by examining application and supporting documentation; estimating credit-worthiness; calculating repayment risk. Competes mortgage loans by monitoring collection, verification, and preparation of mortgage loan documentation; scheduling and completing mortgage loan closing. Develop and maintain relationships with Realtor partners, outside industry contacts. Generate leads for mortgage loans, purchase and refinance. Lead and manage local Lubbock team consisting of production partner, junior partner, 2 processors, branch admin. Interview and hire additional team members when needed. Run daily team meeting to handle loan process and flow. Meet clients daily face to face for mortgage planning session to dive into the long term financial goals. Conduct monthly lunch and learns for clients, partners, associates covering a variety of topics. Show less

Mortgage Loan Originator

• Mar 2019 - Dec 2019

Mortgage Loan Originator

• Sep 2017 - Feb 2019

Mortgage Loan Originator

• Feb 2017 - Sep 2017

Make sales calls at offices outside the bank to local realtors, builders, title companies, CPAs and attorneys. Responsible for meeting and talking with loan processors to facilitate loan closings at the title company. Responsible for ensuring all loan documents are in order prior to loan closing at the title company. Responsible for meeting with the customer at their place of business to inform the customer about the loan closing at the title company. Attend and sponsor lunches and trainings at Lubbock Association of Realtors, West Texas Home Builders and TARREC(The Academy of Regulated Real Estate Courses). Compose and give presentations to local Realtors. Show less

IT Support Specialist

• Aug 2016 - Feb 2017

PC and network support to more than 200 users at 10 locations across Texas. Worked under minimal supervision with direct supervisor and help desk in Amarillo. Answer calls and support tickets through email to resolve coworker issues. On hand support for all Lubbock issues. Update VMware installs to local thin clients. Weekly updates communicated to team. Contact for local Interactive Teller Machine rollouts to locations around Lubbock. Coordinate with vendors to meet install deadlines. Respond to tier 1 requests for technical assistance in person, via phone and electronically. Rapid ticket triage and dispatch on all non-tier 1 tickets. Diagnose and resolve technical hardware and software issues. Ensure that tickets are resolved in a timely fashion. Setup and support end-user PCs and thin clients. Setup and support end-user desk phones, voicemail, mobile phones. Support and troubleshoot web and email filtering solutions. Support and troubleshoot network printers/copiers/scanners. Assist other IT staff with projects, as needed. Travel to branches to support end-users, devices and applications. On call evenings/weekends as necessary. Show less

IT Specialist

• Oct 2014 - Jan 2016

PC and network support to more than 225 users at 15 locations across Texas and Oklahoma. Work under minimal supervision. Responsible for communication and purchasing of services with vendors. Work with vendors to configure services to meet network and user needs. Track and maintain company iPhones and iPads. Upgraded, configured and replaced over 100 laptops and desktops at all locations from Windows XP to Windows 7 by utilizing cloning software. Maintain Sonic Wall firewalls at all locations. Communicate weekly updates to COO and President. Show less

IT Support Specialist

• Feb 2012 - Oct 2014

• PC and network support to more than 200 users. Work under minimal supervision. Review job tickets to determine work priorities. Responsible for domain migration from .local to .com including all users, servers, and other hardware. Develop preventative maintenance program for all network servers. Communicate effectively with VP of IT and IT Committee. Review production, quality control, and maintenance reports and statistics to plan and modify maintenance activities. Review new product plans/equipment needs/modifications with director of administration services. Install, support and maintain network servers, printers, microcomputers and related hardware, software, LAN/WAN equipment, printers, computers, thin clients, and related hardware. Responsible for MobileIron device management to maintain security and tracking of over 100 company owned iPhones and iPads. Install, support and maintain printers, computers, thin clients and related hardware. Assist with training and supporting PC users at local and remote locations. Formulate and document procedures as they relate to PC, network and communication support. Coordinate activities of vendors in repair, maintenance and installation of network hardware and software. Keep track of hardware and software asset inventories. Install and support IP Phone system. Report new methods/procedures to improve operating efficiencies. Adhere and ensure compliance with regulatory guidelines pertaining to Operations and IT. Systems and applications include but not limited to: Microsoft Office 2013, Office 2007, Windows XP, Vista, 7, 8, 8.1, Server 2003, Server 2008, Server 2013, Exchange 2007, Exchange 2013, Cisco ASDM, MobileIron device management, VoiceAccess Phone Bank, Trism Instant Issue debit/credit cards, Jack Henry Silverlake, Vertex, Synergy, 4Sight, Cognos, BSA Yellow Hammer, Encompass, Mortgage Servicer FICS, Compass, ESI IP phones, Lync 2013. Show less

Owner/Coach

• Jan 2013 - Sep 2014

Residential Technician

• Feb 2008 - Feb 2012

Install and service of high end home and commercial audio and video equipment. Low voltage pre-wire during construction with Cat5, RG6, Various Speaker wire, and Mini RGB. Pre-wire for alarm system including door break, glass break, motion sensors, keypads, and siren. Retrofit installs of equipment. During finish out put fittings on all wiring. Mount flat panel televisions and projectors. Installation of speakers (in wall, ceiling and wall mounted). Set up home networks. Set up and calibrate surround sound systems. Traveled to out of town locations. Worked without direct supervision. Responsible for maintenance of company vehicle. Track vehicle inventory. Maintain receipts and paperwork for company credit cards. Show less

Residential Technician

• Jan 2007 - Oct 2009

Providing sub-contracted technical services for Suddenlink Communication installing cable phone and data service to customer homes. Setup home networks. Provide instruction for new product to customer and provide great customer service while maintaining productivity levels. Track inventory. Maintain records. Work without direct supervision. Certified Satellite Technician with Dish Network. Worked for contracted company for Dish Network to install and service satellite systems. Supplied with company vehicle. Covered a 100 mile radius around Lubbock. Worked without direct supervision. Maintained a weekly inventory of supplies and equipment on company vehicle. Tracked mileage and gas card statements. Show less

Communications Assistant

• 2005 - 2007

Supervised Print Shop. Produced weekly program with a minimum run of 3000. Worked daily with Microsoft Office programs. Used Adobe CS programs (Photoshop, Illustrator, InDesign) extensively for creating graphics, weekly program design, various department graphic redesigns and project request, editing and printing. Maintained daily update of website. Worked under intense deadlines. Responsible for Mail Center. Inserted purchase orders into Shelby system. Produced weekly PowerPoint presentation for Wednesday and Sunday services. Responsible for LED sign. Prepare music for weekly worship. Show less