Experience

Workiz

• United States
• Software Development
• 100 - 200 Employee

• Customer Success Manager

  • Jul 2020 - Present



RadioShack

• United States
• Blockchain Services
• 700 & Above Employee

• Store Manager

  • Sep 2009 - Sep 2014

  Store manager, responsible for all training, hiring, sales numbers, customer service, store LP, and company directives. Strong emphasis on team building and customer relations. Creating an environment that fosters trust and repeat business through excellent customer service. Store manager, responsible for all training, hiring, sales numbers, customer service, store LP, and company directives. Strong emphasis on team building and customer relations. Creating an environment that fosters trust and repeat business through excellent customer service.



Rogers & Hollands Jewelers

• Vernon Hills, Illinois area

• Office Manager

  • Jul 2005 - Mar 2008

  Supervises office and administrative activities to achieve maximum productivity for a retail store. Responsible for all general administrative functions. Monitors office facilities and tracks incoming and outgoing shipments of all items. Training of office staff in all policies and procedures. Advise and train sales staff on discounting ability based on monthly profits. Customer contact/update of all repairs and custom item sales. Supervises office and administrative activities to achieve maximum productivity for a retail store. Responsible for all general administrative functions. Monitors office facilities and tracks incoming and outgoing shipments of all items. Training of office staff in all policies and procedures. Advise and train sales staff on discounting ability based on monthly profits. Customer contact/update of all repairs and custom item sales.



Clarks

• United Kingdom
• Retail
• 700 & Above Employee

• Assistant Store Manager

  • May 2002 - Jul 2005

  My main focus as an ASM was to drive sales in the store and maintain company standards when the Store Manager was not present. Responsibilities included all managerial tasks, merchandising, scheduling, training, inventory and shipping. Basically everything but hiring and payroll. My main focus as an ASM was to drive sales in the store and maintain company standards when the Store Manager was not present. Responsibilities included all managerial tasks, merchandising, scheduling, training, inventory and shipping. Basically everything but hiring and payroll.