Experience

John Caffall Tile

• United States
• Construction
• 1 - 100 Employee

• Project Engineer

  • Nov 2022 - Present



Real Advantage Title Insurance

• Business Development Specialist

  • Nov 2021 - Oct 2022

  • Manage all marketing activity for Escrow and Title services (social media, fliers, ads, email campaigns, CRM, entertain, CE classes) • Manage campaign projects for branch book of business pertaining to each individual Escrow Officers clientele. • Sales Management (retain current book of business / get new business) • Help put together business plans and coach clients on how to build and establish their realty, lending, insurance businesses. • Social Media Marketing • Manage all marketing activity for Escrow and Title services (social media, fliers, ads, email campaigns, CRM, entertain, CE classes) • Manage campaign projects for branch book of business pertaining to each individual Escrow Officers clientele. • Sales Management (retain current book of business / get new business) • Help put together business plans and coach clients on how to build and establish their realty, lending, insurance businesses. • Social Media Marketing



Next Selection Marketing LLC

• Operations Manager

  • Jun 2019 - Nov 2021

  Responsible for making sure workflows were organized and ran smoothly. Analyzed areas of success as well as what needed to be improved. Provided solutions when needed. Responsible for making sure workflows were organized and ran smoothly. Analyzed areas of success as well as what needed to be improved. Provided solutions when needed.



Fidelity Investments

• United States
• Financial Services
• 700 & Above Employee

• Brokerage Operations Analyst

  • Aug 2015 - Jun 2019

  Brokerage Operations Representative II Account Management Personal Investing Services, OPS Pilot new programs while identifying barriers to work flows, processes and procedures and recommending improvements. Train new team members on policies and procedures and quality checking their work for errors Analyze customer applications and legal paperwork and establish new accounts and features. Consistently meet and exceed productivity and quality goals. Brokerage Operations Representative II Account Management Personal Investing Services, OPS Pilot new programs while identifying barriers to work flows, processes and procedures and recommending improvements. Train new team members on policies and procedures and quality checking their work for errors Analyze customer applications and legal paperwork and establish new accounts and features. Consistently meet and exceed productivity and quality goals.



Comcast

• United States
• Telecommunications
• 700 & Above Employee

• Collections Specialist

  • Jul 2012 - Aug 2015

  Collections Late Stage Rep 2 Responsible for personal que of clients that have been disconnected for sometime, focusing on bringing them back through retention / sales tactics while resolving concerns / issues such as financial hardships to get them back with company. Collections Late Stage Rep 2 Responsible for personal que of clients that have been disconnected for sometime, focusing on bringing them back through retention / sales tactics while resolving concerns / issues such as financial hardships to get them back with company.



Clear Satellite

• United States
• Telecommunications
• 1 - 100 Employee

• Direct Sales Representative

  • Jan 2012 - Jul 2012

  Prospecting qualified candidates door to door selling direcTV Prospecting qualified candidates door to door selling direcTV



Dal-Tile LLC

• United States
• Wholesale Building Materials
• 500 - 600 Employee

• Warehouse Associate

  • Sep 2009 - Jan 2012