Experience

Motus

• United States
• Software Development
• 300 - 400 Employee

• Team Lead, Professional Services

  • Apr 2022 - Present

  Oversee the Implementation Analyst and Technical Integration Specialist job functions, totaling 7 direct reports. Ensure teams is meeting accepted SLAs and metrics. Devise process improvements to best meet client needs. Act as client consult as needed.

• Technical Integration Specialist

  • Oct 2021 - Apr 2022

• Implementation Analyst

  • Dec 2018 - Oct 2021

  - Analyze client data and information, and install client’s selected program into online platform.- Analyze and calculate client reimbursement data.- QC all implementations to verify successful integration into online platform.- Devise methods to scale our processes and maximize efficiencies.

• Transition Analyst

  • Feb 2018 - Dec 2018

  - As a product of the acquisition and merger of the company, move client data from one online platform to another, and devise ways to keep impact to client at a minimum.



Runzheimer

• United States
• Software Development
• 1 - 100 Employee

• Vehicle Client Support Representative

  • Dec 2012 - Feb 2018

  - Answer phone and email inquiries and requests from client administrators on a prompt and professional manner.- Educate client administrators about the operation and management of the program.- Build a professional rapport with client administrators to help facilitate client retention.- Assist in other areas of the Customer Care department as needed.- Perform data entry and client plan changes in our online platform.

• Customer Care Specialist

  • May 2006 - Dec 2012

  - Answer phone and email inquiries from client end-users in a prompt and professional manner.- Use system and plan knowledge to solve user issues quickly and effectively.- Perform data entry of client info into our online platform.



National Guardian Life Insurance Company

• United States
• Insurance
• 200 - 300 Employee

• Customer Service Specialist

  • Jun 2003 - May 2006

  - Answer phone inquiries from policyholders concerning their insurance policies. - Perform data entry and policy maintenance in online database. - Answer phone inquiries from policyholders concerning their insurance policies. - Perform data entry and policy maintenance in online database.