Loss Prevention Officer

• Aug 2021 - Present

Monitors and reports to management instances involving retail loss. Creates and reviews incident reports, requests video and contacts local authorities as needed. Facilitates training with loss prevention officers and reports progress. Develops plans to reduce loss with General Managers and their associates. Reviewed applications and conducts interviews for open positions, reports information to the Loss Prevention Manager and completes orientations Conducted site visits to review reports of other loss prevention officers, speak with management on issues or concerns involving loss prevention

Investigator

• Sep 2018 - Oct 2021

Evaluates results of investigation and prepares summary and other necessary documentation, reports progress of investigation; refers corrective actions needed to caseworkers; appears at state hearings or court as needed; answers routine inquiries regarding programs from clients, other community agencies or officials. Performs related clerical tasks: types reports, updates files, copies records, attends meetings, seminars, training. Within the BenefitsPlus division, this position receives and responds to information and other computer- generated reports regarding overpayment/over issuances in public assistance programs. Establishes overpayments in an attempt to have the assistance group pay back the benefits they were not entitled to receive. Conducts field investigations, ranging from determining household composition, employment or to obtain necessary documentation for eligibility. Monitors EBT usage through a web based software program to look for patterns within the spending to look for a potential misuse. Processes a multitude of alerts as PARIS Coordinator for Clark and Madison County and maintains contacts with each state to either effectively close benefits or create over issuances as needed. Created a new system in dealing with alerts and how to track progress to ensure 100% completion for every quarter. Presents reporting responsibilities in accordance with the Ohio Administrative Code at redeterminations.

Loss Prevention Officer

• May 2016 - Sep 2018

Water Mitigation Specialist / Quality Assurance

• Feb 2013 - Dec 2015

- Receive, Manage and assist in bringing water damaged homes back to the pre-loss condition. - Effectively communicate with the carrier, insured's and contractors throughout the entirety of the claim to ensure the home completed. - Manage claims by entering data to ensure drying progress and quickly determine a new strategy if materials need to be addressed. - Responsible for creating reports for management as required - Consistently build invoices for different insurance carriers and ensure guidelines are met - Quality Assurance Specialist ensuring invoicing and files are completed according to the carrier standards before sending - Reviews anomalies within the company in regards to dry times, dispatch and contact flaws - Experienced in pricing software, specifically Xactimate 28 and 27.5 - Work directly with adjusters ensuring coverage and providing claim updates

Assistant Manager

• Jun 2012 - Feb 2013

Responsible for opening/closing theater as required by shift manage employees during a given shift and determine is per-cap sales deemed all employees to continue the given shift Create Reports for management showing sales and breaking down overall concessions/ticket sales Responsible for opening/closing theater as required by shift manage employees during a given shift and determine is per-cap sales deemed all employees to continue the given shift Create Reports for management showing sales and breaking down overall concessions/ticket sales

Security Forces

• Dec 2005 - Mar 2012

Provided Law Enforcement duties on and off Wright Patterson AFB Responsible for creating reports detailing training and development for personnel Created scheduling rosters, training reports, incident reports, and any other document required for third shift leadership Trained Iraqi Police in Law Enforcement tactics and principles and ensuring the mission could be handed to the police force. Performed convoy operations delivering goods/equipment and other sensitive materials to different bases during Iraqi Freedom