Founder & CEO at Zealacare

• Aug 2022 - Present

Licensed Nursing Home Administrator

• Feb 2022 - Aug 2022

Worked as the Director of Operations at NorthPark Health and Rehab, an all-skilled nursing facility that opened in March 2021. During that time, the amazing team at NorthPark took the census from 3 to 54 beds (full capacity). I completed my CIT Program (CEO in training), and recently passed my exams to become a Licensed Nursing Home Administrator. Subsequently, I became the Assistant Administrator at the Banner Boswell Rehab Center as it went through an acquisition process with Cascadia Healthcare. We were able to grow census by more than 50% and had tremendous success in hiring and eliminating contract labor. I loved getting to work with such an amazing group of people who care about others on a level that is truly remarkable. Show less

Director of Operations (CIT)

• Mar 2021 - Feb 2022

Program Manager

• Jan 2018 - Mar 2021

I am responsible for the successful execution of 2 major programs. These projects bring together thousands of people and require coordination with many different stakeholders. I manage 25+ client accounts and have a strong emphasis on customer relations. In my 1st year I identified and generated over $650K in new business. I oversee the marketing, finance, supply chain, contracts, sales, execution, and customer satisfaction for these programs. I am responsible for the successful execution of 2 major programs. These projects bring together thousands of people and require coordination with many different stakeholders. I manage 25+ client accounts and have a strong emphasis on customer relations. In my 1st year I identified and generated over $650K in new business. I oversee the marketing, finance, supply chain, contracts, sales, execution, and customer satisfaction for these programs.

CEO

• Jan 2017 - Jan 2018

Ranked top 3% for revenue generation out of 80K+ independent operators. Processed 10-80 orders per day and managed a database of over 3,500 customers. Procured and managed inventory of 30+ SKUs and 3,000 unique items. Managed shipping, returns, quality control, and client satisfaction. Created ad campaigns and customer engagement initiatives that increased sales by over 50% Ranked top 3% for revenue generation out of 80K+ independent operators. Processed 10-80 orders per day and managed a database of over 3,500 customers. Procured and managed inventory of 30+ SKUs and 3,000 unique items. Managed shipping, returns, quality control, and client satisfaction. Created ad campaigns and customer engagement initiatives that increased sales by over 50%

Language Training Coordinator

• Jul 2013 - Jan 2017

Managed a team of 49 teachers who taught 200+ missionaries learning 9 different languages (ASL, Fijian, French, Haitian-Creole, Kiribati, Malagasy, Marshallese, Samoan & Tongan). Interviewed, hired, trained, and coached over 150 new employees. Maximized labor and operations efficiencies to save $125K out of a $725K budget without compromising teaching quality. Coordinated weekly work schedules and logistics for teachers (800+ labor hours/week).

Training Services Coordinator

• Jan 2011 - Jul 2013

Developed, tested, and implemented a new 6-week Language Immersive Training Curriculum. Created and presented weekly large-group training presentations to 300-500 missionaries. Oversaw the initial training and onboarding process for all new employees. Tutored 9 new mission presidents from 5 different countries.

French Teacher

• Dec 2007 - Jan 2011

Taught French and time management principles to 8-12 missionaries on a continuous basis. Mentored new teachers and offered feedback in one-on-one settings and in area-wide trainings.

Marketing/SEO Intern

• Sep 2010 - Dec 2010

Launched Google AdWords campaign and created reports measuring key business indicators. Developed and executed an e-mail marketing campaign as part of a rebranding strategy. Launched Google AdWords campaign and created reports measuring key business indicators. Developed and executed an e-mail marketing campaign as part of a rebranding strategy.