Experience

Connexall

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Software Test Engineer

  • Jan 2016 - Present

  - Install, configure and maintain the R&D development and testing lab, including all associated software and hardware - Research and recommend new technologies, recommend and perform upgrades to the lab and associated tools - Actively coordinate with 3rd party vendors to ensure timely upgrades of software and hardware implementations and integrations - Develop, document and execute test protocols and cases for Connexall applications that can vary in complexity from software-only testing to integrations with multiple external hardware and/or software systems. - Document testing results and prepare reports - Develop and improve automated testing using scripts - Participate in maintaining quality system by helping to assess product risk and developing appropriate tests to verify effect of risk mitigation. - Work closely with R&D throughout the software development process in test-driven development and contribute to product design - Work with other product teams in replicating and documenting customer or in-house test scenarios and results in the lab



IBM

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• System Administrator

  • Jun 2014 - May 2015

  - Build virtual servers with Windows Sever 2008 and Windows Server 2012 configurations - Create and update documentation/ process for new builds and installations - Coordinate patching and maintenance windows for over 500 Windows Machines - Resolve and troubleshoot OS-related technical issues - Contact Microsoft and Symantec for vendor Support - Create, change, and delete user accounts as per request - Build virtual servers with Windows Sever 2008 and Windows Server 2012 configurations - Create and update documentation/ process for new builds and installations - Coordinate patching and maintenance windows for over 500 Windows Machines - Resolve and troubleshoot OS-related technical issues - Contact Microsoft and Symantec for vendor Support - Create, change, and delete user accounts as per request



The Canadian Depository for Securities Limited (CDS)

• Canada
• Financial Services
• 200 - 300 Employee

• Desktop Support Analyst

  • Sep 2012 - Dec 2012

  - Provide day-to-day PC and mobile support for all users - Set up and install software, workstations, laptops, mobile devices, and printers - Provide day-to-day PC and mobile support for all users - Set up and install software, workstations, laptops, mobile devices, and printers



Computer Talk Technology Inc.

• Canada
• Software Development
• 1 - 100 Employee

• Software Quality Assurance Tester

  • Jan 2012 - Apr 2012

  - Test and validate client applications, including voice recognition, text to speech, interactive voice response (IVR), automatic call distribution (ACD), computer telephony integration (CTI), and real time data communications - Create, document, and implement test plans - Utilize SQL to manipulate test data - Test and validate client applications, including voice recognition, text to speech, interactive voice response (IVR), automatic call distribution (ACD), computer telephony integration (CTI), and real time data communications - Create, document, and implement test plans - Utilize SQL to manipulate test data



eHealth Ontario

• Canada
• Information Technology & Services
• 100 - 200 Employee

• Hardware Services Analyst

  • May 2011 - Aug 2011

  - Troubleshoot and update trouble tickets for UNIX and Wintel Servers - Cable, base kit, rack, and stack servers on the raised floor - Escort clients throughout the raised floor - Document and report on raised floor power utilization (i.e., distribution) - Troubleshoot and update trouble tickets for UNIX and Wintel Servers - Cable, base kit, rack, and stack servers on the raised floor - Escort clients throughout the raised floor - Document and report on raised floor power utilization (i.e., distribution)



Rogers Communications

• Canada
• Telecommunications
• 700 & Above Employee

• IT Production Support Analyst

  • Sep 2010 - Dec 2010

  - Provide user support for wireless and cable billing application systems - Build database inquiry using Excel macros and scripts - Triage production issues, follow up, and work closely with teams until successful closure - Provide user support for wireless and cable billing application systems - Build database inquiry using Excel macros and scripts - Triage production issues, follow up, and work closely with teams until successful closure