Aaron Carbary
Director Of Research & Development at KitchenAttendant, Inc.- Claim this Profile
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Bio
Credentials
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HDI Certification Support Center Analyst
HDIJan, 2008- Nov, 2024 -
IMSA Fire Alarm Technician level I
IMSA-International Municipal Signal AssociationMar, 2003- Nov, 2024
Experience
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KitchenAttendant, Inc.
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United States
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Food and Beverage Services
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1 - 100 Employee
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Director Of Research & Development
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Feb 2019 - Present
Works with manufacturers and vendors to assure quality and functionality for a seamless customer experience. Responsible for strategic planning around customer support technology. Oversees KitchenAttendant's hardware research organization and its integration with the application engineering team. See www.KitchenAttendant.com for more info Works with manufacturers and vendors to assure quality and functionality for a seamless customer experience. Responsible for strategic planning around customer support technology. Oversees KitchenAttendant's hardware research organization and its integration with the application engineering team. See www.KitchenAttendant.com for more info
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Charles River Apparel
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United States
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Retail Apparel and Fashion
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1 - 100 Employee
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IT Operations Manager
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Sep 2019 - Feb 2020
• Responsible for managing systems availability and performance to meet business needs. • Increased overall organizational efficiency through utilization of a technical repository, creating standard operating procedures and providing training to the end user. • Minimized loss prevention though inventory asset management for all IT equipment, company security access control systems, cameras and badge access, and software security using Trend Micro for virus detection, removal & prevention. • Drove customer service excellence using Zoho service desk ticket management, adhering to 100% SLA compliance. • Delivered operational support by maintaining Active directory administration, Polycom VOIP administration, UPS and FedEx shipping stations, Kyocera MFD printers and fax machines, and managing daily IBM tape backups. • Provided desktop and laptop support for Win7, Win10, Apple iOS/OSX, Office365 administration as well as proprietary software, tablets, cell phones and configured audio and video equipment. • Vendor management including key relationships, contract negotiation, and service level management. Show less
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Wellesley Information Services
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Marketing Services
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100 - 200 Employee
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IT Support Manager
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Nov 2017 - Jan 2019
• On-site and remote technical support, Active directory admin, Office365 admin, Avaya admin, 8x8 admin, Cisco admin. • Managed remote support team of six for network monitoring, changes to Azure, web content updates and customer contact manager database. • Management of vendor support contracts, cost negotiation, and project management. • Coordinated purchasing and maintained asset inventory for all IT equipment. • Desktop support; Microsoft Win7, Win10 and Apple iOS/OSX, including propriety software. • Resolve issues through creating, tracking and working of tickets within propriety service desk software. • Media support for meetings and events; equipment and configuration, support Toshiba MFD printers and fax machines. Show less
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Simmons University
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Higher Education
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700 & Above Employee
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Sr. IT Support Specialist
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May 2017 - Nov 2017
• Resolve student, faculty and staff issues through creating, tracking and working of tickets within ChangGear. • Technical support via telephone, Bomgar remote desktop and on-site troubleshooting. • Crestron and Extron advanced media support setup for classroom/meeting space and events; resolving media equipment and configuration problems. • Desktop technology support; Microsoft Win7, Win8, Win10 and Apple iOS/OSX. including specialized software. • Data backup including O/S re-imaging using pxe network boot and other technologies. • Support Lexmark, Toshiba & HP MFD printers including PaperCut card reader tap pass functionality. Show less
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FunkyFlip
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United States
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Software Development
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Sr. IT Consultant
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Mar 2016 - Apr 2017
• Worked on multiple projects for both government and public sectors. • Implemented proprietary network solutions including WiFi based and other types of wireless systems. • Assisted with architecting network layouts and designs. • Worked closely with security teams designing high traffic systems. • Maintained packet capture systems and facilitated storage growth. • Worked on multiple projects for both government and public sectors. • Implemented proprietary network solutions including WiFi based and other types of wireless systems. • Assisted with architecting network layouts and designs. • Worked closely with security teams designing high traffic systems. • Maintained packet capture systems and facilitated storage growth.
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AliMed
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United States
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Medical Equipment Manufacturing
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100 - 200 Employee
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MIS Help Desk Specialist
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May 2015 - Feb 2016
• Technical support via telephone, remote desktop and on-site troubleshooting. • Resolve client issues through the creation, tracking and working of tickets within Track-It. • Mitel VOIP phone system support. • Support for a broad range of desktop technologies; Microsoft Win7, Win8 and Apple iOS/OSX. • Domain networking and system configuration. • Support Xerox printers and scanners as well as other various end user networked devices. • Office 365 administration including creating personal and shared email accounts with customized permissions. • Active Directory administration, granting and restricting network access including Exchange email clients for PC and MAC. Show less
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Alexander Technology Group
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United States
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Information Technology & Services
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1 - 100 Employee
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IT Support Specialist
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Feb 2015 - May 2015
• Contracted position for AliMed Inc. to provide IT support and administration. • Windows 7, 8 support including MAC operating system. • Provide telephone, desktop and remote support. • Networking and system configuration. • Office 365 administration and support. • Maintain active directory to support users. • Contracted position for AliMed Inc. to provide IT support and administration. • Windows 7, 8 support including MAC operating system. • Provide telephone, desktop and remote support. • Networking and system configuration. • Office 365 administration and support. • Maintain active directory to support users.
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IT Consultant
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Jul 2013 - Feb 2015
Technical support via telephone, remote desktop as well as on-site troubleshooting. Diagnose and repair PC and MAC hardware and software solutions, AV and other peripherals. Re-installation of O/S, system configuration, virus/spyware removal. Commercial and residential networking WAN, LAN, WIFI, wireless peripherals and system configuration. Technical support via telephone, remote desktop as well as on-site troubleshooting. Diagnose and repair PC and MAC hardware and software solutions, AV and other peripherals. Re-installation of O/S, system configuration, virus/spyware removal. Commercial and residential networking WAN, LAN, WIFI, wireless peripherals and system configuration.
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Advocates
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United States
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Non-profit Organizations
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700 & Above Employee
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Senior IT Analyst
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Feb 2012 - Jul 2013
Technical support via telephone, remote desktop, on-site troubleshooting. Hardware and software installation and configurations for PC and MAC as well as cellular, AV and other peripherals. Identify root causes and implement solutions for approximately 1200 employees. Resolve client issues through the creation, tracking and working of tickets. AD account administration for granting and restricting network access. Support Windows OS ( WinXP, Vista, Win7 ) for desktop and server. LAN, WLAN, and WAN networks including switches, routers, modems and printers. Show less
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Central Square Computer Repair
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Bridgewater, MA.
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IT Operations Manager/Partner
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Mar 2009 - 2011
Provided customer service for commercial and residential needs. Diagnose and repair PC and MAC hardware and provided software solutions. Re-installation of O/S, virus/spyware removal. Commercial and residential networking and system configuration. Build and configure custom computers. Integrating and implementing computer solutions for multilevel networks. Research and track products for purchasing with emphasis on quality, performance and functionality to customers. Show less
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Hachette Book Group
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United States
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Book and Periodical Publishing
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700 & Above Employee
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Sr. Desktop IT Analyst
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Jan 2007 - Mar 2009
Technical support via telephone, remote desktop as well as on-site troubleshooting or upgrading computer systems. Support PC/MAC problems, identify root causes and implement solutions for approximately 700 employees. Support Postini, Citrix, as well as Exchange email clients for PC and MAC. Hardware and software installation and configurations for PC and MAC as well as cellular, AV and other peripherals. Testing, training, developing client level documentation. Technical support via telephone, remote desktop as well as on-site troubleshooting or upgrading computer systems. Support PC/MAC problems, identify root causes and implement solutions for approximately 700 employees. Support Postini, Citrix, as well as Exchange email clients for PC and MAC. Hardware and software installation and configurations for PC and MAC as well as cellular, AV and other peripherals. Testing, training, developing client level documentation.
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Geek Squad
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IT Services and IT Consulting
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700 & Above Employee
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Sr. Computer Technician
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Feb 2004 - Dec 2006
Provide computer support for hardware and software by identifying, researching, and resolving technical problems. Run Star counter management report to document, track, and monitor problems to ensure an optimal return time. Offered software solutions to prevent virus and spyware attacks. Train, and monitor efficiency of employees. Provide computer support for hardware and software by identifying, researching, and resolving technical problems. Run Star counter management report to document, track, and monitor problems to ensure an optimal return time. Offered software solutions to prevent virus and spyware attacks. Train, and monitor efficiency of employees.
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Education
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1989 - 1992
Tri-County Regional Vocational Technical High School, Franklin, MA
Electronics Trade Certificate, Electronics
Community
