Experience

WeGen Energy Pte. Ltd.

• Malaysia
• Renewable Energy Semiconductor Manufacturing
• 1 - 100 Employee

• Technical Services Manager

  • Mar 2017 - Present



SunPower Corporation

• United States
• Renewable Energy Semiconductor Manufacturing
• 700 & Above Employee

• Team Lead Technical Support Tier2

  • Apr 2016 - Nov 2016

  • Responsible for the supervision of all members of medium sized team, their individual performance and deliverables to Stake holders and Management through each product reports• Lead the Product Support Team which are the Subject Matter Experts of product lines• Escalation Path for the Technical Support Tier1 that provides resolution to any outstanding issues• Review and create RMAs for Field defective parts through the use of CRM• Validate and review Invoices claim through the use of Monitoring Tool and CRM• Provide weekly report to Operation Team concerning all Products Updates and Issues.

• Team Lead Technical Support Tier1

  • Apr 2015 - Apr 2016

  • Responsible for the supervision of all members of medium sized team, their individual performance and development to achieve optimal alignment of goals and to meet business objectives• Responsible for managing and driving team performance using coaching and feedback, result documentation, counseling and mentoring, rewards and recognition• Responsible for supporting workforce requirements to meet Service Level Agreement• Responsible for taking escalation calls or requests for supervisory assistance and provide support in resolving end users issues• Proactively provide data-analysis, reports and foresee trends regarding team’s overall performance and identify contributing factors to process/people improvement

• Sr. Product Technical Support

  • Apr 2013 - Apr 2015

  • Spearheading for ABB (PowerOne) Brand Inverters of new product launch/special update/ technical troubleshooting & process to all local technical support engineer for North America region.• Organize and collaborate on a technical level with other technical staff (such as RnD, Product Engineering, Product Management)• Create, Review and Categorize the Company’s System knowledge based solutions available to both internal and external customer• Create/Revise processes of team and other internal technical processes• Provide technical training and updates to newly hired Technical Support Team• Escalation path of Technical Support Engineer Tier 1 for technical issues• Review and approve Technical RMA cases to ensure less mistake among TSEs in decision making and make recommendation on non-compliance or fault found

• Technical Support Engineer

  • Feb 2010 - Mar 2013

  - • Provide high level of phone and email technical support to SunPower dealers and home-owners during and after the installation of photovoltaic systems in North America.• Assist clients in the commissioning phase of photovoltaic installations• Maintain records of all inbound/ outbound transaction to its customer using Customer Related Management software (Sales Force)• Monitor system performance and updates CRM database system to provide quality information.• Follow-up cases or issues until the customers confirm that these have been resolved.• Work towards meeting group and individual metrics and targets, including phone response time, first-call-resolution, and customer complaints.



Integrated Micro-Electronics, Inc. (IMI Global)

• Philippines
• Appliances, Electrical, and Electronics Manufacturing
• 700 & Above Employee

• Program Engineer

  • Oct 2006 - Feb 2010

  - Drives conduct of qualification runs/ New Product Introductory- Drives/oversees execution of projects- Identifies opportunities to produce new products that would meet customer needs- Responsible for Bill of Materials (BOM) creation and update in the system- Handles day-to-day sales order management concerns - Drives conduct of qualification runs/ New Product Introductory- Drives/oversees execution of projects- Identifies opportunities to produce new products that would meet customer needs- Responsible for Bill of Materials (BOM) creation and update in the system- Handles day-to-day sales order management concerns



Epson Precision Philippines (inc.)

• Staff Engineer

  • Mar 2005 - Aug 2005

  - Responsible for conducting comprehensive Engineering Analysis of all quality Problems especially technical related issue.- Responsible for providing technical information and quality related work instruction to production and supplier.- Responsible for performing and implementing actions relating to all quality problems encountered. - Responsible for conducting comprehensive Engineering Analysis of all quality Problems especially technical related issue.- Responsible for providing technical information and quality related work instruction to production and supplier.- Responsible for performing and implementing actions relating to all quality problems encountered.