Experience

Virtustream

• United States
• IT Services and IT Consulting
• 200 - 300 Employee

• Sr IT Operations Specialist

  • Jul 2016 - Present

  The ROCC acts as the initial point of escalation for multiple environments including multiple Object Stores, Backup Systems, and IAAS. The ROCC receives escalations from external teams, internal teams, and monitoring. Initial troubleshooting begins at OS and Infrastructure levels, and if possible the issue is resolved. Otherwise, the ROCC escalates to specialist teams, and then acts as the incident manager and coordinates the resolution. Each environment is highly specialized with most being Linux based, while the IAAS environment is based in VMware, each customer’s systems are highly specialized to their needs but remain managed by virtustream in most cases. Show less



Volt Workforce Solutions

• United States
• Staffing and Recruiting
• 1 - 100 Employee

• Systems Analyst

  • Jan 2016 - Jul 2016

  Monitor a large number of applications in job-based Unix/Linux infrastructure for failures and abnormal runtimes. Analyze application logs for failure/anomaly reason and resolve issue or report to development team findings with suggestions on a resolution. Analyze application/script code for streamlining and error prevention. Document any and all failures and anomalies for future resolution. Monitor a large number of applications in job-based Unix/Linux infrastructure for failures and abnormal runtimes. Analyze application logs for failure/anomaly reason and resolve issue or report to development team findings with suggestions on a resolution. Analyze application/script code for streamlining and error prevention. Document any and all failures and anomalies for future resolution.



Bluehost

• United States
• Internet Publishing

• Server Professional

  • Sep 2014 - Jan 2016

  We troubleshoot and resolve high level CentOS 6 server issues, Apache server issues, mySQL server and client issues, PHP code errors, Email server issues with Exim and Dovecot servers, email webmail and client issues with roundcube, horde, Ensignia(squirrel) mail, outlook, gmail, mac mail, etc., DNS server and routing issues, Domain issues, Firewall and Networking issues mostly WAN and Server related, Web browser issues, etc. We also provide ongoing training to customers and other technicians in an effort to reduce escalations from technicians and contacts from customers. Show less



DTT Surveillance

• Technical Support Representative

  • Jun 2013 - Sep 2014

  Part of the main force answering calls. With a company focused on customer satisfaction and care we are responsible for quickly and accurately troubleshooting all levels of issues with all focus toward resolving any issue in the first call. Typically resolve issues with geovision security software run on HP pcs at various fast food restaurants across the country. From connectivity issues with port forwarding, static Ips, firewalls, advanced VLANs to software issues with faulty audio/video codecs on remote machines and server malfunctions. I resolve a very wide variety of issues on any given day. Show less



Stefanini Tech Team

• Help Desk

  • 2011 - 2013

  Deploy software via web interface to various users throughout the company. Work with others to cooperatively lead projects deploying and maintaining large volumes (200-300) of computers. Resolve compatibility issues on hardware and software between windows 7, windows xp, and windows xp virtual machines under a windows 7 environment. Test and deploy large software loads to 500+ computers. I collaborated with analysts concerning software development, automation, and server maintenance. Due to the size of the operation I provided extensive documentation of day to day activities, software installations, problem resolutions, and asset tracking. Show less



Subway

• United States
• Restaurants
• 1 - 100 Employee

• Sandwich Artist

  • Mar 2011 - Jul 2011

  Creating sandwiches, food prep, cleaning. Very fast and Stressful environment with high amounts of customer services and point of sale. Creating sandwiches, food prep, cleaning. Very fast and Stressful environment with high amounts of customer services and point of sale.