Experience

Public Service Company of New Mexico (PNM)

• United States
• Utilities
• 300 - 400 Employee

• Customer Services Specialist

  • Jul 2012 - Present

  Respond to and resolve complaints filed against PNM with the New Mexico Public Regulation Commission. Respond to and resolve highly escalated customer complaints from many other sources. Document controller for customer service procedures. Respond to and resolve complaints filed against PNM with the New Mexico Public Regulation Commission. Respond to and resolve highly escalated customer complaints from many other sources. Document controller for customer service procedures.



T-Mobile

• United States
• Telecommunications
• 700 & Above Employee

• Tier III Technical Support

  • Dec 2003 - Nov 2011

  Technical Support for PDA and smartphone support. Provide customers with technical support to resolve all issues regarding phones and equipment. Follow troubleshooting process to determine cause of issue and resolve on customers first call. Technical Support for PDA and smartphone support. Provide customers with technical support to resolve all issues regarding phones and equipment. Follow troubleshooting process to determine cause of issue and resolve on customers first call.



DISH Network

• United States
• Telecommunications
• 700 & Above Employee

• Inventory Specialist

  • Feb 2000 - Nov 2003

  Maintain inventory and supply to ensure correct orders for installation ofcustomer dishes. Provide fleet inventory to ensure enough equipment is present for quick and proper installation of satellite dishes. Process and test return merchandise. Certified Dish installer and troubleshooter. Maintain inventory and supply to ensure correct orders for installation ofcustomer dishes. Provide fleet inventory to ensure enough equipment is present for quick and proper installation of satellite dishes. Process and test return merchandise. Certified Dish installer and troubleshooter.



Autostock Distribution

• Inventory Specialist

  • Nov 2002 - Aug 2003

  Maintain inventory of auto glass distribution center. Use of forklift to unloadand stock product. Use of motorized pickers to fulfill customer orders. Monthlyinventory of product. Product delivery to various customers through out NewMexico. Travel to open and close other distribution centers through theU.S. Use of various tools to track and maintain inventory. Maintain inventory of auto glass distribution center. Use of forklift to unloadand stock product. Use of motorized pickers to fulfill customer orders. Monthlyinventory of product. Product delivery to various customers through out NewMexico. Travel to open and close other distribution centers through theU.S. Use of various tools to track and maintain inventory.