Experience

Battery World Australia

• Australia
• Retail
• 1 - 100 Employee

• Network Development Coordinator

  • Jul 2018 - Present

  Working in the Network Development Team at Battery World Australia, this role encompasses all elements of Network Development within the Battery World franchise system. The role provides assistance to the Network Development Manager in facilitating the sale of a franchise business and other Network Development agenda items, in a quality consistent with the strategic plan of the Battery World Network. This includes supporting all aspects involving; Recruiting new franchisees; -- Assisting within the recruitment process to locate new franchisees to join the network -- Answering enquiries regarding the franchise opportunities within the Battery World Australia network Locating and Opening New Stores; -- Facilitating leasing opportunities -- Facilitating store fit-out projects -- Looking at all potential locations Assisting Existing stores within the network; -- Re-location and/or Refurbishment projects -- Assisting in Existing stores for Sale - Document Control; -- Lease documentation; Assistance in coordinating the documentation flow for stores -- Franchise Agreement: Issuing the documents, lodging them in database -- Other franchise relevant documentation - Invoicing -- Processing department invoices on software platform -- reconciling transactions Development; -- Discussing store fit-out items with suppliers -- Dealing with new and trial items for store look and feel Administration and reporting; - reporting on Network Development items - analysis of data and statistics to assess trends etc. - investigation tasks on important items The role will provide overall administrative support to the Network Development Manager in a professional and timely manner.



Transurban

• Customer Service Officer

  • Oct 2017 - Apr 2018

  A 6 month contract working with Transurban in their customer care team. This role deals with interacting with customers regarding escalated issues that they are experiencing. As per below my role entailed; - Customer Service - conflict/complaint resolution - Extensive use of CRM - extensive use of Microsoft Office - Knowledge of company policies and processes - Negotiating with customers regarding settlement payments - Interpreting information to assist in investigative work to ensure resolution for issues - Taking Inbound calls and making outbound calls - Ability to handle incoming emails and action accordingly - Knowledge on the tolling processes - other ad hoc administration tasks that may need to be undertaken



Careers Australia

• Student Liaison Team - ONLINE

  • Apr 2016 - May 2017

  After the restructure (that lead to my last role with Careers Australia being made redundant), I was redeployed in the restructured role that would encompass similar core responsibilities from the previous role. As per below; -- Assisting others in process and knowledge training (workplace training)- Customer Service; through telephony and email- Making Inbound and Outbound calls- Conflict Resolution- General Knowledge across processes that interact with student enrolments- Extensive use of Microsoft Office- Extensive use of computer programs such as Salesforce (for the Student Information System- CASIS) and Blackboard (Learning Management System - MyCA)- Knowledge of company policies and processes- Ability to handle incoming emails and action accordingly- Extensive knowledge of VET FEE HELP procedures- Ability to perform ad hoc administrative tasks- Extensive knowledge on processes specific to enrolments. Which incl.;+ Processing Cancellation and Suspensions+ Ability to discuss retention strategies with students+ Discussing VET FEE HELP matters with students+ Handling inbound call requests and being able to resolve them accordingly+ Handling Outbound call requests and being able to resolve

• Client Services Officer - Online

  • Jul 2014 - Apr 2016

  This role was to provide student services to the online student cohort in Careers Australia. Due to a restructure, the role would become redundant in April 2016 and would lead to redeployment opportunities. In the role, many of the tasks and responsibilities centered around administrative support and contact centre/customer service. As per below; - 2iC leadership roles within team - Assisting others in process and knowledge training (workplace training) - Customer Service; through telephony and email - Making Inbound and Outbound calls - Conflict Resolution- General Knowledge across processes that interact with student enrolments- Extensive use of Microsoft Office- Extensive use of computer programs such as Salesforce (for the Student Information System- CASIS) and Blackboard (Learning Management System - MyCA) - Knowledge of company policies and processes - Ability to handle incoming emails and action accordingly- Extensive knowledge of VET FEE HELP procedures - Ability to perform ad hoc administrative tasks - Extensive knowledge on processes specific to enrolments. Which incl.;+ Processing Cancellation and Suspensions+ Ability to discuss retention strategies with students+ Discussing VET FEE HELP matters with students+ Handling inbound call requests and being able to resolve them accordingly+ Handling Outbound call requests and being able to resolve



Learn Music

• Australia
• Music

• Guitar and Music Teacher

  • Sep 2009 - May 2014

  Set up in the Redland City area (South-Eastern Suburbs of Brisbane), Learn Music is a privately owned tuition studio providing music tuition to a local clientele base. Whilst working here, I was involved in providing tuition to students as well as perform other administrative and customer service responsibilities. As per below; - Teaching guitar and music one on one to a set roster of clientele - Other administrative duties - Clientele Management of an average of 30 students interpersonally - Extensive customer service; both in person and electronically ( telephone and email) - Frequent use of computer; Microsoft Office (word and excel mainly) - Conflict Resolution - Utilisation of the student management system



BIG W

• Australia
• Retail
• 700 & Above Employee

• Customer Service Assistant

  • Sep 2005 - Jun 2009

  This role was based mainly to service the retailers requirements for customer service. As per below, the responsibilities and tasks were; - Customer Service - in person and telephone - Money Handling and register operation incl. EFTPOS - Filling and cleaning shelves - Conflict Resolution This role was based mainly to service the retailers requirements for customer service. As per below, the responsibilities and tasks were; - Customer Service - in person and telephone - Money Handling and register operation incl. EFTPOS - Filling and cleaning shelves - Conflict Resolution