Experience

Sunridge Hotel Group

• United States
• Hospitality
• 1 - 100 Employee

• General Manager

  • Sep 2020 - Present

  Managed a 71 room property with $3 million in annual revenue. Developed and shape a new guest service program that was key in achieving the Marriott Diamond Circle Award. Consistently maintained the hotel’s guest service standing within the top 0.3% of all Marriott hotels globally. Oversaw all hotel activities including all HR, payroll, budgeting, sales strategies, and purchasing efforts for the hotel Managed a 71 room property with $3 million in annual revenue. Developed and shape a new guest service program that was key in achieving the Marriott Diamond Circle Award. Consistently maintained the hotel’s guest service standing within the top 0.3% of all Marriott hotels globally. Oversaw all hotel activities including all HR, payroll, budgeting, sales strategies, and purchasing efforts for the hotel



Pennbridge Lodging

• United States
• Hospitality
• 1 - 100 Employee

• Assistant General Manager

  • Jun 2019 - Mar 2020

  Acting General Manager of the Fairfield by Marriott below the dual general manager. Assistant Project Manager during construction and development of Towneplace Suites. Directly managed and directed a staff of 27+ associates of different ethnicity and backgrounds, including 5 managers, in a 92 room property while increasing revenue and guest satisfaction. Consistently achieving the top 12% of all Marriott hotels in guest satisfaction. Consistently achieved budgeted financial goals while maintaining consistent service standards. Show less

• Front Desk Manager

  • Aug 2017 - Jun 2019

  Lead and directed a team of 25 associates in a 92 room property while helping to improve overall associate and guest satisfaction. Produced excellent customer service scores and well trained staff by focusing individual guest experiences. Led the rollout of new Fairfield brand initiatives, including Front Desk training, and ensured compliance. Collaborated with staff in development of various initiatives designed to assist in meeting customer service goals. Acted as head of HR and accounts receivable and payable within the hotel. Consistently achieved budgeted goals while maintaining consistent service standards. Show less



Hilton Garden Inn

• United States
• Hospitality
• 700 & Above Employee

• Maintenance Engineer

  • Oct 2016 - Aug 2017

  Perform maintenance of entire hotel including maintaining and repairing plumbing, electric, floor, painting and HVAC systems. Work with other departments to coordinate maintenance activities in order to maximize profits for the hotel.

• Night Auditor/Front Desk

  • Feb 2014 - Oct 2016

  Greet customers and aid them with check in. Worked all night without any other personnel on duty and without supervision. Effectively communicate with difficult guests in a manner has that generated a positive outcome for both sides. Anticipating the needs of the guests, helping with answering questions, giving directions. Ran end of night audit reports



Walt Disney World

• United States
• Entertainment Providers
• 700 & Above Employee

• Photopass Photographer

  • Aug 2013 - Jan 2015

  Create and guaranteeing an unbelievable and magical guest experience. Interact with guests and predict needs that they may have. Create memories that will last lifetime. Photograph guests throughout Walt Disney World including interactions with favorite Disney characters. Create and guaranteeing an unbelievable and magical guest experience. Interact with guests and predict needs that they may have. Create memories that will last lifetime. Photograph guests throughout Walt Disney World including interactions with favorite Disney characters.



Hyatt Place

• Hospitality
• 700 & Above Employee

• Gallery Host

  • Nov 2012 - Jun 2013

  Greet customers and assist them through the check in process. Assist guests with any questions or problems that they have. Prepare, serve and deliver food ordered for room service. Work as barista and bartender. Greet customers and assist them through the check in process. Assist guests with any questions or problems that they have. Prepare, serve and deliver food ordered for room service. Work as barista and bartender.



Global Drug Testing Labs, Inc

• United States
• Medical Practices
• 1 - 100 Employee

• Collector

  • Jan 2011 - Oct 2012

  Greeted customers and checked them in, Used receptionist computer programs, Completed and faxed Sensitive/confidential documents, Collected urine specimens for drug testing, Positively interacted with probation and confrontational customers, cashiering responsibilities, translator. Greeted customers and checked them in, Used receptionist computer programs, Completed and faxed Sensitive/confidential documents, Collected urine specimens for drug testing, Positively interacted with probation and confrontational customers, cashiering responsibilities, translator.



The Church of Jesus Christ of Latter-day Saints

• United States
• Religious Institutions
• 700 & Above Employee

• Missionary

  • Jan 2009 - Dec 2010

  Led other missionaries through quantitative goal setting. Provided training in individual communication and problem solving. Worked consistently 12 hour days 6 days per week. Taught English as a second language to 9-18 community members weekly. Provided at least 4 hours of community service per week. Led other missionaries through quantitative goal setting. Provided training in individual communication and problem solving. Worked consistently 12 hour days 6 days per week. Taught English as a second language to 9-18 community members weekly. Provided at least 4 hours of community service per week.



Berryhill & Co

• Hospitality
• 1 - 100 Employee

• Catering Cook / Prep Cook

  • May 2008 - Jan 2009

  Prepared food for the line, prepared catering orders in timely manner, used knife and cooking skills, followed recipes, delivered orders, helped with catering services, customer service, managed and handled money. Prepared food for the line, prepared catering orders in timely manner, used knife and cooking skills, followed recipes, delivered orders, helped with catering services, customer service, managed and handled money.



Safari Hospitality

• United States
• Hospitality
• 1 - 100 Employee

• Night Auditor

  • Jul 2007 - Jan 2008

  Holiday Inn Express - Greet customers and aid them through the check in process. Worked throughout the night as manager on duty. Cleaned and folded laundry throughout the night. Ran end of night reports and created an accounting summary of the day’s intake. Holiday Inn Express - Greet customers and aid them through the check in process. Worked throughout the night as manager on duty. Cleaned and folded laundry throughout the night. Ran end of night reports and created an accounting summary of the day’s intake.



The Wendy's Company

• United States
• Restaurants
• 700 & Above Employee

• Shift Supervisor

  • Apr 2003 - Dec 2006

  Aided customers in processing their orders. In charge of making sure the shift meet the sales and time goals for the day. Trained and supervised the employees on my shift. Acted as manager in duty while manager was not in the store. In charge of handling money at the end of the night and making sure tills were correct Aided customers in processing their orders. In charge of making sure the shift meet the sales and time goals for the day. Trained and supervised the employees on my shift. Acted as manager in duty while manager was not in the store. In charge of handling money at the end of the night and making sure tills were correct



SONIC Drive-In

• United States
• Restaurants
• 700 & Above Employee

• Line Cook

  • Jun 2002 - Apr 2003

  Prepared food as ordered by the customers. Prepared daily made items for the line. Prepared food as ordered by the customers. Prepared daily made items for the line.