Experience

Platform Science

• United States
• Software Development
• 200 - 300 Employee

• Tech Support Specialist

  • Jul 2022 - Present

  •Researched and identified solutions to software and hardware issues •Diagnosed and troubleshot technical issues, android application support •Tracked calls to •Talked customers through a series of troubleshooting steps, via phone, email or chat, until they’ve solved a technical issue •Properly escalated unresolved issues to appropriate internal teams •Provided prompt and accurate feedback to customers and logged cases in Salesforce •Created and updated technical Knowledge Base articles within Salesforce •Maintained courteous and professional relationships with clients Show less



ServiceLink

• Financial Services
• 700 & Above Employee

• Closing Coordinator - Originations Title and Close

  • Feb 2021 - Jul 2022

  •Coordinating all aspects of the loan closing process, •Review Work In Progress report to ensure completion •Responsible for closing documents in accordance with state requirements and client instructions •Review of Title Commitment for clearance •Secure lender approval of loan closing documents •Address inquiries from clients, borrowers, agents and internal staff professionally and in a timely manner •Maintain open communication with team members and team leader •Confirm closing dates, location, documentation, and funds due at closing with borrowers Show less



Clinical Labs Of Hawai'i, LLP

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Service Desk Analyst

  • Feb 2019 - Feb 2021

  Provided Tier 1 IT support to non-technical internal users. Followed up with users to verify optimal customer satisfaction, logged support tickets and closed when issues were resolved. Created support documentation for common issues. Implemented inventory management system for physical company IT assets. Worked closely with Backup Administrator on implementation and restoration of file and server backups in Commvault Enterprise server environment. Provided Tier 1 IT support to non-technical internal users. Followed up with users to verify optimal customer satisfaction, logged support tickets and closed when issues were resolved. Created support documentation for common issues. Implemented inventory management system for physical company IT assets. Worked closely with Backup Administrator on implementation and restoration of file and server backups in Commvault Enterprise server environment.



TAIT

• United States
• Entertainment Providers
• 500 - 600 Employee

• Information Technology Specialist Intern

  • Jun 2018 - Oct 2018

  Monitored, updated and maintained IT help desk tickets, Properly documented all ticket resolutions and follow up to ensure problem was resolved, Performed hardware and software maintenance when necessary, Set up & installed new equipment For users, Assisted users with general computer software problems/questions Monitored, updated and maintained IT help desk tickets, Properly documented all ticket resolutions and follow up to ensure problem was resolved, Performed hardware and software maintenance when necessary, Set up & installed new equipment For users, Assisted users with general computer software problems/questions



Clair Global

• United States
• Entertainment Providers
• 300 - 400 Employee

• Data Services Intern

  • May 2017 - Sep 2017

  Building Wi-Fi Component orders, Assisted with build out of mobile server racked units, Test Wi-Fi components returning to shop and Reset all working units, Manage Inventory on work space floor, Assisted in Switch Migration and configuration Building Wi-Fi Component orders, Assisted with build out of mobile server racked units, Test Wi-Fi components returning to shop and Reset all working units, Manage Inventory on work space floor, Assisted in Switch Migration and configuration