Operations Specialist

• Jan 2022 - Present

Sr. Client Coordinator (Advertising & Marketing)

• Jun 2016 - Jan 2023

Responsible to manage the advertising campaigns for the US Targetted Clients. It’s a business-to-business process and I’m responsible for client communications and account management in EGA for the U.S. targeted clients to suggest the best advertisement media for their business on the Register tapes. My job role is multi-functional as below mentioned functions: Customer Service: • Serve as the lead point of contact for all customer account management matters. • Build and maintain strong, long-lasting client relationships • Ensure the timely and successful delivery of our solutions according to customer needs and objectives. • Communicate the progress of monthly/quarterly initiatives to internal and external stakeholders • Develop new business with existing clients and/or identify areas of improvement to meet sales quotas • Prepare reports on account status Project Management: • Schedule the advertising contract of customers and assign the deadlines to make sure advertising starts on the specific start date. • Follow up with the off-shore team to get all the documentation for the contract. • Distribution of the work and assign deadlines to every small part of the project from designing to quality check. • Track and maintain the record in the Job tracking software. • Maintain and track the reports of every project to make sure nothing is left behind the schedule. People Management: • Distribution of work to different functions of the team – Designing, Quality check, and billing team. • Creating the reports to track everyday work and assign everyday work. • Keep an eye on performance and plan training and development. • Create and update process documents to make sure everyone is aware of the changes and up gradation in the process and systems. Show less

Online Customer Support & Online Store Management

• Nov 2014 - May 2016

Call Handling & Emailing of marketing & sales team. Providing live chat support. Resolving basic point of contact for customers with queries, complaints, feedback’s, requests etc. Preparing reports on the activities of the Customer Care team. Managing all queries, complaints, feedback’s, requests in CRM. Voice process for follow up, Dosage, Parcel status of clients. Maintain the product listings and feedbacks on Portals like eBay, Amazon, Snapdeal etc Call Handling & Emailing of marketing & sales team. Providing live chat support. Resolving basic point of contact for customers with queries, complaints, feedback’s, requests etc. Preparing reports on the activities of the Customer Care team. Managing all queries, complaints, feedback’s, requests in CRM. Voice process for follow up, Dosage, Parcel status of clients. Maintain the product listings and feedbacks on Portals like eBay, Amazon, Snapdeal etc