Strategy Manager, Fintech and Register

• Sep 2022 - Present

Helping lead GTM & scalability of Slice Fintech

Manager, Payments

• Apr 2021 - Sep 2022

Empowering small businesses by building digital products to strategically help optimize their business and thrive in their market place.

Senior Management Consultant - Digital Transformation

• May 2018 - Apr 2021

Senior Consultant

• Nov 2016 - May 2018

Software Engineer Analyst

• Nov 2015 - Nov 2016

Software Engineer Associate

• Nov 2014 - Nov 2015

Advisor Customer Care Specialist

• Sep 2011 - Nov 2014

• Enhanced team productivity through process improvement initiatives driven by the creation and implementation of automated Excel workbooks • Nurtured positive relationships with more than 500 Financial Advisors Clients, including state employees teachers, firefighters, and police departments • Achieved outstanding customer satisfaction award three years in a row (2012 to 2014) demonstrating excellent customer service to clients at all times • Exceeded all branch sales goal targets between 2012 and 2014 and won every sales competition offered by the office manager during that period • Bested all monthly sales target goals by listening to clients and developing strategies based on their unique needs • Developed best practices based on knowledge gleaned from client interactions • Provided project managers with daily real-time reporting and project monitoring • Improved lead generation process, resulting in more efficiently by ensure all leads contacted haven’t been contacted previously • Decreased customer response turnaround from two days to 14 hours by aligning representatives' compensation structure with this key metric