Experience

YELLOWBIRD IMMIGRATION SERVICES PVT. LTD.

• India
• Law Practice
• 1 - 100 Employee

• Manager Accounts & Operations

  • Apr 2022 - Present

  Nehru Place New Delhi



Garuda Prakashan Pvt. Ltd.

• India
• Book Publishing
• 1 - 100 Employee

• Customer Care Executive

  • Mar 2021 - Sep 2021

  Gurugram, Haryana, India Monitoring the work of individual representatives and of the team. Conducting quality assurance surveys with customers and providing feedback to the staff. Possessing excellent product knowledge to enhance customer support. Review documents for grammar, spelling, and style Meet proofreading deadlines. Fact-cheque dates and other statements for accuracy. Ensure all text adheres tone and character count outlined by company policies. Confirm all submitted writing is… Show more Monitoring the work of individual representatives and of the team. Conducting quality assurance surveys with customers and providing feedback to the staff. Possessing excellent product knowledge to enhance customer support. Review documents for grammar, spelling, and style Meet proofreading deadlines. Fact-cheque dates and other statements for accuracy. Ensure all text adheres tone and character count outlined by company policies. Confirm all submitted writing is original. Make corrections and edit the document. Show less



Green Go

• Ecuador
• Advertising Services

• Customer Care Executive

  • Jan 2020 - Jan 2021

  Hauz Khass New Delhi • Managing a team of representatives offering customer support. • Overseeing the customer service process. • Resolving customer complaints brought to your attention. • Creating policies and procedures. • Planning the training and standardization of service delivery.