Business Development Associate

• Dec 2022 - Present

Senior Sales Executive

• Feb 2015 - Nov 2022

Direct strategy development and execution across business development, account management, and client acquisition to drive portfolio growth. Oversee yield management and growth, risk management, new business acquisition, and risk grading for existing and new relationships. Lead end-to-end sales cycle from forging strategic relationships with clients to deal closing. Assess and resolve lead generation challenges and complex problems, as well as de-escalate crises by offering information, data, and recommendations. Enhance operational efficiency to incur cost savings and drive bottom-line improvements. Key Contributions & Achievements:  Overdelivered annualized premium from $2.5M to $3.5M monthly by increasing conversion rate via deploying robust cross-selling, upselling, and persuasive marketing techniques, offering multiple insurance options, and managing the database.  Trained, developed, and mentored a high-performing team leading to the generation of additional leads, delivery of KPI targets, high client satisfaction, and increased premium conversion.  Supervise and provide strategic and operational leadership to the 12 sales executives in the interim absence of the team lead.  Increase market credibility, client experience excellence, and ongoing support provision by addressing client concerns, and tailoring plans to meet individual requirements.  Steer business success by amplifying brand visibility and market share through planning, designing, and leading commercial efforts and offering attractive company service promotions.  Maximize and strengthen brand presence by conceptualizing and executing a go-to-market strategy, introducing numerous beneficial deals/products, and uncovering high-potential market opportunities.  Utilize cross-channel marketing, lead generation efforts, and prompt client communication to cultivate client engagement.

Customer Care Professional

• Jun 2013 - Jan 2015

Formulated a strategic monthly plan to attain business targets, improve quality, reduce errors, and track performance. Utilized LPOs to coordinate with external suppliers, monitor sales progress, and create schedules for audio-video product installation; streamlined procurement of products and services. Offered client support by assessing needs and incorporating requirements in product design per KRA guidelines. Participated in management meetings to plan strategies for promoting products and services. Analyzed and met key success metrics related to quality, quantity, turnaround, client service protocol, and problem resolution. Key Contributions & Achievements:  Collaborated across over 30 service centers and maintained conversation records in the call center database to uphold after-sales quality standards and provision of after-sales services.  Fostered and strengthened long-term relationships with clients to increase satisfaction rate, retention rate, and overall company sales and profitability, as well as expand the existing client base.  Minimized error margin, increased efficiency, expedited operations, and implemented user-friendly processes across all functions to ensure excellent service delivery.  Devised and implemented a complimentary service scheme to enable efficiency across product replacement procedures within the warranty period to improve client service standards.

Senior Client Relationship Officer

• Nov 2012 - May 2013

Piloted business development strategies, drafted concept presentations for global clients, and reviewed client submissions to maximize ROI. Communicated with clients to uncover and anticipate their needs, devised and implemented requirement-based plans, supported project development lifecycle, and enhanced company-client relationships.  Upheld high client service standards through prompt problem resolution and corrective action plan implementation. Piloted business development strategies, drafted concept presentations for global clients, and reviewed client submissions to maximize ROI. Communicated with clients to uncover and anticipate their needs, devised and implemented requirement-based plans, supported project development lifecycle, and enhanced company-client relationships.  Upheld high client service standards through prompt problem resolution and corrective action plan implementation.

Shift Manager

• Mar 2011 - Oct 2012

Fostered and strengthened exceptional client shopping experience by displaying engaging visual merchandising, ensuring product availability, and effectively controlling inventory to prevent overstocking and understocking. Conducted team training in line with retail protocols to enable the delivery of defined targets and maximize overall productivity.  Received Employee of the Year award in 2012 for delivering portfolio growth; achieved 2 promotions within a year. Fostered and strengthened exceptional client shopping experience by displaying engaging visual merchandising, ensuring product availability, and effectively controlling inventory to prevent overstocking and understocking. Conducted team training in line with retail protocols to enable the delivery of defined targets and maximize overall productivity.  Received Employee of the Year award in 2012 for delivering portfolio growth; achieved 2 promotions within a year.