Experience

Integrated Transport Centre - ITCAbuDhabi

• United Arab Emirates
• Government Administration
• 100 - 200 Employee

• Senior Officer (Quality Management, Performance, Audit, Operation Management )

  • 2008 - Present

  • Monitor and evaluate training program’s effectiveness • Identifying training needs by consulting with stakeholders and using needs assessments • Coordinator of the Mystery Shopper Project for Taxi sector, which lead in enhancing the sector’s performance for both drivers and operators • Auditing the Franchisee and generating post audit report with corrective actions according to the audit findings. • Project Coordinator for Taxi Drivers’ Satisfaction Needs and Expectations Measurement Project. • Follow up the Franchisee Tasks and their requests through Franchisee Relationship Management System. • Developing and delivering training solutions that meet business needs • Selecting and managing resources, including working with both internal employees and training vendors to develop and deliver training • Managing the technologies and technical personnel required to develop, manage and deliver training • Provide opportunities for ongoing development • Generating ideas and providing advice to improve system design and enhance system efficiency. • Suggesting changes in application systems. Show less



Abu Dhabi Police

• Law Enforcement
• 700 & Above Employee

• Senior Officer

  • 2003 - 2008

  • Handling correspondence. • Supervising and managing the training activities. • Implementing, advising on and monitoring appraisal schemes • Supervising and monitoring progress made via training programmes or schemes • Prioritizing workloads. • Administrating the Time Attendance System that monitor all attendance information. • Using Archiving Systems and document management system that computerize all paper documents. • Compiling and presenting information • Ensuring employees receive statutory required training Show less